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Question about Rival RCF25 Deep Fryer

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Our RIVAL Deep Fryer CZF725 heating element does not work. We purhased this fryer at a local WalMart store and only used it three times. WalMart told us to contact the manufacturer directly.

Posted by Anonymous on

  • 4 more comments 
  • Anonymous Aug 20, 2008

    Is there a "Parts/Service Center" here in Houston that I can take product to & perhaps replace the heating element? Product is under warranty.

  • Anonymous Sep 08, 2008

    My heating element went as well and we can't find a place that sells replacement parts nor are we able to talk to an actual person. This is my 2nd Rival Deep Fryer. Needless to say we will not purchase Rival again..


  • Anonymous Sep 20, 2008

    Well I bought my Rival Deep Fryer CZF 530 and the heating element went out on mine too and I purchased mine in May 2008.... I believe these are defective -- they need to be recalled....

  • doreesky Oct 05, 2008

    Cleaned the fryer...it started to heat and

    then quit heating..I believe the elements are

    defective.

    Rival 4 Liter Deep Fryer CZF725

  • icebowl Nov 04, 2008

    Same problem, used just several times. Started heating up one evening and just quit. Power to heating element tested OK. Sounds like a lemon product. This unit is within warranty period but you need the original receipt and pay $10.00 for the shipping back plus and the shipping there. Not worth the hassle, which is what they probably plan on. Will not buy Rival again.

  • Anonymous Dec 18, 2008

    My deep fryer element went out as well...seems like a cheap product, no idea where to get replacement parts. Pretty frustrating when you go to cook something and it doesn't even work anymore.

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Anonymous

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It didn't take me very much time or effort to type into a google search "how to contact rival deep fryer" and the results came back with this:

Rival Consumer Service
PO BOX 3900
Peoria, IL 61614

Telephone: 1-800-323-9519

Our Rival deep fryer stopped working one night...just after christmas, I figured with the holidays I would wait and contact them after... I had forgotten to until today when my husband reminded me to... So after phoning them, and speaking with Alex, I now have a free replacement cord being sent, and the deep fryer was a few days over the warranty...

Posted on Jan 15, 2009

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Anonymous

Get address to rival warranty dept.

Posted on Oct 05, 2008

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Anonymous

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We will not be needing this services because we were not satisfied with the options offered. We will have to discard this RIVAL product and purchase a product that allows us to contact the manufacturer by phone.

Posted on Aug 21, 2008

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Our RIVAL Deep Fryer CZF725 heating element does not work. We purhased this fryer at a local WalMart store and only used it three times. WalMart told us to contact the manufacturer directly. HAVE SAME...

These models are not designed well. They are inexpensive, but not durable. I would check the connections at the element. You may have to mark this up to experience. I am surprised Wal Mart will not just replace it. Do you have your sales slip?
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