I don't know where the pipe connects to the dehumidifier, the threaded pipe which will bypass the collection bucket. I inherited the unit (sans manual) from my sailor son who used it in his boat.

The problem is due to clogged tubing inside the unit. To solve the problem, do the following:

Remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

I hope I was able to help you solve the problem. Thanks for choosing FixYa.

2 things are generally the culprit. The water collection bucket is improperly installed or is cracked or the water tubing that drains into the bucket is clogged.

Check the bucket for proper installation and cracks and if that produces nothing move on to the clogged drain tubing below.

Turn the unit OFF & Unplug it, before preceding any further.

Remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

Hope I was able to help you troubleshoot and solve the problem. Please let me know. Thanks.

What has happened is the the tubing that fills the bucket is clogged. To solve this, first turn the unit OFF & Unplug it. Then, remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks.

Attach a length of garden hose no longer than 5 feet, to the threaded drain hose connection that was supplied with your unit, to carry water to the drain.
1. Remove the drain-hole cover on the back left side of your unit.
2. Connect a garden hose to the threaded drain hose connector.
3. Push hose connector tightly to the drain-hole on Rear Grille with the arrow on the tab pointing UP.
The hose attachment will accept a standard garden hose fitting.
Do not over tighten the hose when connecting it to the hose connector,
use a rubber washer and tighten by hand firmly without stripping the
plastic threads.
When being attached to hose connector drain hose connection,
do not bend or kink the hose. The hose should lie flat from the
dehumidifier to the drain.

I need to be clear on what you said. you "can't find where to empty the water." Meaning you have removed the water collection bucket and don't know where to empty it? If that's the case, emptying it in a bath tub, is the easiest way.

However, if you meant, you don't know how to remove the water collection tank. It's on the front of the unit, below the air intake louvers. It simply slides/pulls out of the dehumidifier, when you pull on the indented handles on both sides of the bucket.

To assist you further, I have included a link to the Owner's Manual to a Danby model similar to yours. You can download and print it for future reference.

http://www.danby.ca/cms/uploads/products/en_manual/DDR25E__DDR30E__DDR45E__DDR5011_manual_v3.pdf

I hope this helped you.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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The humidity level you have the unit set on may be to high. Keep in mind, a higher number is not what the dehumidifier will remove. It's what it will maintain. Lowering the percentage to say 45% or minimum if you don't have a LED readout, should cause the unit to turn ON and collect water in the bucket. Also, be sure that the air intake filter is clean and not clogged.

If you want to do an in home test, put the humidifier in the bathroom, turn on a hot shower, set the unit to it's lowest setting and as you walk out, close the door. DO NOT use the exhaust fan in the bathroom. After about 15 - 20 minutes return to the bathroom, turn the shower OFF and check the unit's water collection bucket. If you see any water in it, it's working as it should.

Hope this helped you solve the problem. Please let me know. Thanks.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

;'';
'';
';
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I own this dehumidifier. To connect it to a garden hose for drainage you first need the special connector pipe/adapter that comes with the unit. It's white plastic and about a foot long, It may be stored in the top of the bucket drawer, where it ships from the factory. Your hose connects to the threaded fitting on one end. The other end is inserted into the hole in the back of the unit. You slide it straight in until it mates with a drain connection inside the unit. You can see this black pipe connection if you pull the bucket drawer all the way out and look in the very top right hand corner of the opening of the unit. Once the white tube is fully and correctly inserted you'll find two plastic tabs on the tube near the hose connection. The larger tab points straight up and blocks the tube from being inserted too far. The smaller tab points down and hooks into the slot in the bottom of the round opening to keep it from getting knocked loose. Your dehumidifier should now drain through the hose instead of into the bucket. Of course, be sure your hose is routed across a floor to a drain or sump pump located lower than the unit, since the water flows by gravity.

I believe you have to put a plug to drain that drains into the tank ,then it can only drain out the hose.