I just purchased this product and it will not turn on with being plugged in. Also, no reset button

Reset the printer Follow these steps to perform a product reset.

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

follow this steps

Performing a reset
Follow these steps to perform a reset of the product.

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
   
3. Unplug the power cord from the wall outlet.
   
4. Wait at least 15 seconds.
   
5. Plug the power cord back into the wall outlet.
   
6. Reconnect the power cord to the rear of the product.
   
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
   

Hope help you
Mohamed Hejazi
HP Tech. Support

Solution One: Reset the printer The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Issue All lights on the product control panel flash and a 'Reset Power ' message displays on the product control panel. Solution one: Turn the product off and then on Follow these steps in the order presented to turn the product off, and then on again. Step one: Turn the product off and then on

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.

Step two: Print a self-test report

1. Load clean, unused, plain white paper into the input tray.
2. Press the Setup button.
3. Press the Right Arrow button ( ) to select Print Report , and then press OK .
4. Press the Right Arrow button ( ) to select Self-test Report , and then press OK . The self-test report prints.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Reset the product Follow these steps in the order presented to reset the product. Step one: Reset the product

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step two: Print a self-test report

1. Load clean, unused, plain white paper into the input tray.
2. Press the Setup button (? ).
3. Press the Right Arrow button ( ) to select Print Report , and then press OK . The Print Report menu displays.
4. Press the Right Arrow button ( ) to select Self-test Report , and then press OK . The self-test report prints.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Service the product If you have completed all the preceding steps and are still experiencing a problem, service the product. Determine if your product is in warranty or out of warranty. If you need help determining your product's warranty status, go to HP's Warranty Check Tool .

: Check the power cord

1.
Turn on the product.
2.
Remove the power cord from the back of the product.
3.
Check the power cord for any physical damage. If the power cord is damaged, replace the power cord.

*
If these steps resolved the issue , you do not need to continue troubleshooting.
*
If the issue persists , continue to the next solution.

Turn the product off and then on again

1.
Press the Power button ( ) to turn the product off.
2.
Wait 60 seconds, and then press the Power button ( ) to turn the product back on.
3.
If the product does not turn off when the Power button ( ) is pressed, wait three minutes, and then proceed to the next solution.

Plug the product into a wall outlet
Follow these steps to make sure the product is plugged in correctly.

1.
Unplug the power cord from the back of the product.
2.
Unplug the power cord from any surge protectors or power strips.
3.
Select a wall outlet to plug the product into. Test the wall outlet by plugging another electric appliance, such as a lamp, into the wall outlet and turning it on. Unplug the test appliance.
4.
Plug the power cord into the back of the product.
5.
Plug the power cord into the wall outlet.
6.
Press the Power button ( ) to turn the product on.

*
If these steps resolved the issue , you do not need to continue troubleshooting.
*
If the issue persists , continue to the next solution.

Solution six: Reset the product
Follow these steps to reset the printer.

1.
Unplug the power cord from the back of the product.
2.
Unplug the power cord from the wall outlet.
3.
Wait 10 seconds, and then plug the power cord back into the wall outlet.
4.
Plug the power cord into the back of the product.
NOTE: Many power cords have an LED light on the power module or on the end of the cord that plugs into the product. Make sure the LED light is lit and steady.
5.
Press the Power button ( ) to turn the product on.

*
If these steps resolved the issue , you do not need to continue troubleshooting.
*
If the issue persists , continue to the next solution.

6. Perform a partial reset of the product

1. Disconnect the power cord from the product.
2. Wait for 20 seconds.
3. Press and hold # and 3 while reconnecting the power cord.
4. When the product turns on, release both buttons.
5. Try printing again.

IF still won't resolve it by following steps mentioned above then your printer needs replacement. Malfunctioning hardware.

That is a ink system failure error. followed the Ts steps on the link. If still unresolved then you might need to change printheads.


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3737195&tmp_track_link=ot_search#N998

additional info below how to reset



Perform a partial reset Perform a partial reset to restore the product settings to the default values.

1. Write down any fax numbers and country/region and language settings stored in the product memory.
CAUTION: A partial reset might remove all speed dials and other settings from the product memory.
2. Disconnect the power cord from the rear of the product.
3. Press and hold the # and 3 buttons at the same time while plugging the power cord into the rear of the product.
4. Release the buttons after 30 seconds or when Part NVM Reset displays on the control panel.
5. If the product does not turn on automatically, press the Power button ( ) to turn it on.
6. Press OK to continue the current task.

This from the hp site: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00719450&tmp_track_link=ot_recdoc/c01369688/en_us/c00719450/loc:1&lc=en&dlc=en&cc=us&site=null&product=443024&key=null
Issue The message 'Ink system failure ' and an error code display on the product's control panel. Solution Step one: Reset the printer

1. If the product is on, press the On button to turn it off .
2. Unplug the power cord and universal serial bus (USB) cable from the back of the product.
3. Wait 30 seconds.
4. Plug the power cord into the product.
5. Press the On button to turn on the product.
6. If the message does not display again, you do not need to continue troubleshooting. Reconnect the USB cable, and then resume using the product.
7. If the error message displays again, continue to the next step.

Step two: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.
You could also try resetting the printer:
Introduction A soft reset, also known as an electrical reset, can be used to restore the printer to a ready condition when a cartridge, paper, or other printing issue occurs. Reset the printer Figure 1: Back of the printer 1 - Power cord port 2 - USB cable port

1. If the printer is not off, press the Power button to turn it off.
2. Unplug the power cord from the wall outlet.
3. Unplug the power cord from the back of the printer.
4. Unplug the universal serial bus (USB) cable from the back of the printer, if connected.
5. Wait 30 seconds, then plug the power cable back into the wall outlet.
6. Plug the power cable back into the printer.
7. Press the Power button to turn the printer on.
8. Ensure that the memory card has been removed from the memory card slot.
9. Make sure plain paper is loaded in the In Tray.
10. Press the Menu button.
11. Press the Up/Down arrow button to display the Tools menu.
12. Then press the OK button.
13. Press the Up/Down arrow button to highlight Print a Test Page.
14. Press the OK button.
15. If the test page prints, re-connect the USB cable to the printer.

If the machine does need to be serviced, here's a link to hp worldwide:
http://welcome.hp.com/country/us/en/wwwelcome.html
Good Luck!!

Hi,

Thank you for contacting Fixya.

Please perform the steps given below in the given order to resolve this issue.

Perform a power reset of the All-in-One

1. Press the Power button to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless
2. Disconnect the power cord from the rear of the product.
3. Disconnect the power cord from the electrical outlet.
4. Wait 30 seconds.
5. Reconnect the power cord to the electrical outlet.
6. Reconnect the power cord to the rear of the product.
7. Press the Power button to turn on the product.

If issue still persists then please perform a partial reset on your unit. Please follow the instructions given below to perform a partial reset on your unit.
NOTE: A partial reset resets the following settings:
· All user menu settings are reset to the default values.
· All telephony parameter values are reset to the default values.
· Country and language user interface is reset to the default values.
· Fax memory is cleared.

Performing a partial reset of the All-in-One

1. Unplug the power cord from the product, and wait 20 seconds.
2. Press and hold # and 3 while plugging in the power cord to the product.
3. Release the buttons after the product starts up. The product will now be reset to factory defaults.
If issue still persists then please perform a semi-full reset on your unit and verify the results.
NOTE: Semi-full reset resets the following settings.

• All user menu settings to default
• All telephony parameter values to default
• Initiate select country and language UI
• Clear fax memory Clear fax journal information
• Clear all speed dials/broadcast lists
• Clear personal header information
• Instant Share Settings
• Wireless Settings Cleared

Performing a semi-full reset of the All-in-One

1. Unplug the power cord from the product, and wait 20 seconds.
2. Press and hold # and 6 while plugging in the power cord to the product.
3. Release the buttons after the product starts up. The product will now be reset to factory defaults.

Follow these steps to perform a partial reset of your product.

1. Unplug the power cord from the product, and wait 20 seconds.
2. Press and hold # and 3 while plugging in the power cord to the product.
3. Release the buttons after the product starts up. The product will now be reset to factory defaults.

Introduction Perform a semi-full reset to set all user menu settings, telephony parameter settings, country/region and language UI, fax memory settings, fax journal information, speed dial and broadcast lists, personal header information, and junk fax settings to the default settings. Performing a semi-full reset of the All-in-One

1. Use the On button to turn on the product.
2. Remove the power cord from the product.
3. Press and hold the # and 6 buttons.
4. While holding the buttons down, connect the power cord to the product.
5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
6. Use the On button to turn on the product. The reset information appears on the color graphics display.

Perform a Soft reset:

Introduction Perform a semi-full reset to set all user menu settings, telephony parameter settings, country/region and language UI, fax memory settings, fax journal information, speed dial and broadcast lists, personal header information, and junk fax settings to the default settings. Performing a semi-full reset of the All-in-One

1. Use the On button to turn on the product.
2. Remove the power cord from the product.
3. Press and hold the # and 6 buttons.
4. While holding the buttons down, connect the power cord to the product.
5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
6. Use the On button to turn on the product. The reset information appears on the color graphics display.

Introduction Perform a semi-full reset to set all user menu settings, telephony parameter settings, country/region and language UI, fax memory settings, fax journal information, speed dial and broadcast lists, personal header information, and junk fax settings to the default settings. Performing a semi-full reset of the All-in-One

1. Use the On button to turn on the product.
2. Remove the power cord from the product.
3. Press and hold the # and 6 buttons.
4. While holding the buttons down, connect the power cord to the product.
5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
6. Use the On button to turn on the product. The reset information appears on the color graphics display.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01457329&cc=us&lc=en&dlc=en&product=1153494

Or a Full reset:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00720248&cc=us&lc=en&dlc=en&product=1153494

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309