Arris SURFboard SB5120 Modem Logo
Posted on Jun 11, 2011
Answered by a Fixya Expert

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After connecting modem to pc, the link light in modem was orange, the others were all green, of course, pc can not surf internet. Try to restart and change modem location, issue persists

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  • Expert 123 Answers
  • Posted on Jun 11, 2011
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Joined: May 17, 2011
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Hi,

Good day.You can do the following to make your connection work.

1. You need to make sure that the cable connection between your modem and wall outlet is tight.
2. Ethernet cable should be detected when plugged in to your pc ( usually a pop up on your screen will tell that)
3. Link light means there's a conenction between your pc and cable modem.
4. You might need to check if the online light or cable light on the modem is on to make sure that your modem is getting a signal from your cable internet provider. If its off you need to contact your internet provider because there could be an issue or possible outage on your line.
5. You can also try to restart your computer once its connected to the modem to refresh the ip address of your pc.
6 You can also contact the tech support number for your internet provider for them to diagnose the issue.

Hope this information will help resolve you're problem. Have a great day and thanks for using Fixya.

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Belkin F6D4230 router wireless light flashing orange. IS the router defective?

Solution:

Step 1:
Make sure the that router is connected to your modem with an ethernet cable via the router’s internet (WAN) port.

Step 2:
Unplug the modem from its power source and make sure that it's totally turned OFF. Then re-plug the modem to the power source.

Step 3:
Unplug your router’s power supply, wait for 10 seconds and then plug it back in. This will cause the router to reestablish communication with the modem.

If you still cannot browse the web, contact your Internet Service Provider (ISP).

Solution:

Step 1:
Make sure the that router is connected to your modem with an ethernet cable via the router’s internet (WAN) port.

Step 2:
Unplug the modem from its power source and make sure that it's totally turned OFF. Then re-plug the modem to the power source.

Step 3:
Unplug your router’s power supply, wait for 10 seconds and then plug it back in. This will cause the router to reestablish communication with the modem.

If you still cannot browse the web, contact your Internet Service Provider (ISP).

Solution:

Step 1:
Make sure the that router is connected to your modem with an ethernet cable via the router’s internet (WAN) port.

Step 2:
Unplug the modem from its power source and make sure that it's totally turned OFF. Then re-plug the modem to the power source.

Step 3:
Unplug your router’s power supply, wait for 10 seconds and then plug it back in. This will cause the router to reestablish communication with the modem.

If you still cannot browse the web, contact your Internet Service Provider (ISP).

Site reference link:
https://www.belkin.com/us/support-article?articleNum=56519
tip

Troubleshooting DSL Modems

Ever look at your DSL Modem and wonder what all those lights mean? Why do some flash, while others remain solid? What if your lights are different colors? How do you tell if your DSL Modem is working correctly?<br /> <br /> Each light on your DSL Modem represents a function. The light is an indication of whether that function is working properly. Sometimes the placement and title of each function can vary by modem manufacturer, but they are pretty standard in interpetation. If you look closely your modem, you might find that each function is labeled in small print to help identify them.<br /> <br /> A standard DSL Modem has a light for power, internet, ethernet, link and wireless connection. A healthy DSL Modem will have a steady green light that does not blink or flutter for all features other than internet, ethernet and wireless. A flashing or fluttering light indicates movement and useage. When you are connected to your DSL Modem wireless, the light for this feature will blink indicating a connection and/or active useage. If the internet connection is working properly the color of the light will be green. If the connection is working but experincing a problem the light can turn to yellow or orange. If the connection fails, the light on the DSL Modem can be red or absent depending on the problem causing the trouble. If your service is turned off by the provider, more than likely the light will be "off".<br /> <br /> If your lights turn a different color, are absent or your internet connection fails try power cycling your modem before reporting the trouble to your provider. Power cycling helps the DSL Modem to reset its connection and repair your internet services.<br /> <br /> If you are using a DSL Modem alone to connect to the internet (no additional router) you can power cycle it by first turning off your computer and then unplug the modem itself from the power source at the wall. Wait for 1 to 2 minutes and then plug it back into the power source and wait for the warm up to finish before rebooting the pc.<br /> <br /> The DSL Modem should go through the normal warm up procedures of blinking lights, making them all stable and solid green ect. You will know when its finished warming up when the features are set at solid green (other than eithernet, internet and wireless connection as explained above). When the modem finished the warm up, reboot your computer and check your internet connection.<br /> <br /> Power cycling your DSL Modem can help keep your connection healthy and running at optimal speeds.<br />
on Mar 30, 2011 • Computers & Internet
1helpful
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My modem light is orange. every time i reset it it goes from blue to orange

Hi Christopher s crisp,
Is it blinking Orange or steady?
Blinking amber: The Router can't detect the modem. Either the
modem is off, is not plugged into the Router, or is unresponsive.
It could be the modem.
You can try connecting the modem directly to computer bypassing the router and see if that works.
Check the LED on Modem.
Do you have other computers to test the connection?
Might need to talk to ISP if issue with Modem.

Let me know.
Thanks
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