Hi,
Good day.You can do the following to make your connection work.
1. You need to make sure that the cable connection between your modem and wall outlet is tight.
2. Ethernet cable should be detected when plugged in to your pc ( usually a pop up on your screen will tell that)
3. Link light means there's a conenction between your pc and cable modem.
4. You might need to check if the online light or cable light on the modem is on to make sure that your modem is getting a signal from your cable internet provider. If its off you need to contact your internet provider because there could be an issue or possible outage on your line.
5. You can also try to restart your computer once its connected to the modem to refresh the ip address of your pc.
6 You can also contact the tech support number for your internet provider for them to diagnose the issue.
Hope this information will help resolve you're problem. Have a great day and thanks for using Fixya.
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