I am trying to personalize my grandson's Leapfrog My Pal Scout. I downloaded leapfrog connect. Plugged Scout in and it reconizes him when it gets to the screen that says gathering information about your toy it won't go any further. It tells you to if this screen doesn't auto refresh in a few min hit close and do it manually. I've done this. I've shut the dog off and on. I've moved to different USB port and notherworks.

SOURCE: Brand new leapfrog pal violet... installed

This might be a dumb question, but does it need new batteries?

SOURCE: my dauhter got the leapfrog

You have to download the software for your computer that allows you to connect Violet in order to change the name, etc. Once you do that, connect Violet with the cable included and follow the steps. If you need more help let me know. It's a little tricky sometimes if you don't do things in the precise order.

SOURCE: I'm using Windows 7 64-bit.

I am having the same problem, contacted Tag (who is only there during work hours which really does not help) they supplied me with an alt connect file. That did not work either. Have you found a solution yet?
Kat

SOURCE: I boaght 2 Leapster Explorers.

Have you tried the alternative LeapFrog Connect Installer from the link below, although I suspect it could be a classic Windows 7 Driver problem.

http://www.leapfrog.com/en/pages/support/product_pages/leapster_explorer.html

SOURCE: Tag will not update

I have had the same problem!! Running windows 7 64 bit. I am stuck in the same do-loop. I tried different usb port (as advised), downloaded 2 different installers from their web site, and verified the tag reader is "seen" under the USB controllers on my PC.
You also should check the following:
With TAG reader off, plug into USB port - if it does not automatically turn on device is defective.
IF it turns on do the following:
Click on the Windows start button (the small icon lower left of your computer). in the search box that comes up type devmgmt.msc and the device manager will open. Scrool down till you see Universal Serial Bus controllers and verify you see the TAG reader listed and verify there is no ! (exclamation point) next to it. If you see the exclamation point it may mean the driver is missing. If this is so right click and select properties, on the driver tab click update driver, on the next screen select browse my computer for the driver software. If you need to specify where to look try c:\Program Files\LeapFrog\LeapFrog Connect\TagUSBDrivers.

This was not my problem so I am still stuck - hope you solution was this easy. Anyone with any ideas I would appreciate help also. Customer service was unable to resolve.