I would check for ice build up in the freezer area. Take the food out, remove the shelves and then remove the 4-6 screws to take the inner back panel off and take a good look for ice. The defrost assembly might not be working if you have an ice build up.
You also need to see if the fan is working or not.
You can either let the unit sit with the door open and defrost naturally or use a hair dryer to speed it up some.
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