First of all here is the support site for your phone:
http://mb.softbank.jp/en/products/samsung/821sc.html
you may need to unlock the phone for your area. You may need to the software update. Contact Softbank support for assistance. They will be able to walk you through troubleshooting procedure to fix the phones issues.
In case of a problem or clarification or my solution was insufficient, don't hesitate to post me a reply.
If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.
OOH, check this out:
http://mb.softbank.jp/scripts/english/in...
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