Well first of all you want to check to see that it is compatible some of the newer PC equipment you buy these days people think, "Oh USB I have an extra USB Port I can get that and plug it right in with no problem and be all set to go, NO, thats not really always true you see now days they have USB 3.0 and that is just fine if your PC is not more than a year old, BUT if your PC is more than a year old and you didn't special order it with USB 3.0, Chances are you have USB 2.0. If that all checks out then try a different USB port and try other thing in the ports that your Ego is not working in if it just your Ego that does not work in those ports I would suggest returning it to the place of Purchase.
Good luck! wish I could do more but is really hard when you can't actually be there to troubleshoot!!!
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