Ok, hang on! This can get tricky! Remove the bobbin. Remove the presser foot and the needle. Remove the throat plate. This gives you plenty of room to monkey with your bobbin case. NOW, lay the bobbin case in its correct area and gently rotate it until it falls into place. It may take several tries. Once you're satisfied that it's secure, snap the holding clips into place and it should all fit nicely. THEN place your bobbin in the case correctly...check the diagram in the manual. Depending on the machine, some bobbins have the threads coming off counterclockwise and others have them coming off clockwise, but your manual should show. Sometimes, there's even a diagram on the throat plate or the bobbin case as well.
Good luck. Hope this works. If this solves your problem, please come back and rate my answer!
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