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Are you sure that you have set the latitude and longitude units correctly? Under Preferences go to Set Units, press done until you come to latitudes and longitudes. You have three choices, Degrees in decimal form, Minutes, or Minutes and Seconds. Printed maps might use any of these forms of latitude and longitude. Avation maps are usually different than ground maps. Hiking maps also use either of the three forms.
i cant get maps of the world for free i am dissapointed as i baught this sat nav ystem from a local store in swansea the sales assistant told me that it would come with maps for europe thats hy i baught one of you products i am not happy as the sat nav only has british maps the company wont take back my nav now please help!!!
You could probably just manually delete the Canada/USA maps from the device, and copy over the europe (or whichever ones you need) to the device.
Just plug it in, and view the memory like a normal usb drive..delete the old, copy over the new.
Don't forget to use tomtom home to backup your gps device to your computer first (thus saving your canada maps for later..)
Afterwards, you would probably have to go into your preferences and choose the europe maps.