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Royal alpha 601 sc cash register

I have a Royal alpha 601sc cash register with a thermal printer. The problem is that the register was only printing on the left half of the receipt paper, but now there are just three little marks in the middle of the receipt paper when printing out a sales receipt. Nothing else prints out, even though I have tried changing the thermal paper. Hope you can help, so far the tech support at Royal has not been helpful, just keeps telling me to change the paper which doesn't help at all. Thank you!

Posted by jlellisboaks on

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  • jlellisboaks Aug 19, 2008

    I really appreciate the advice, but unfortunately it didn't seem to work. I suppose my next step should be to take the cash register to someone who is qualified to work on it (which I definitely am NOT!) unless there is a better alternative. The closest place to take it that I've found so far is over an hour and a half away! Thanks so much again, appreciate any other advice anyone may have!

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Hmm. That is almost NEVER a paper problem, so forget about that.
It is always difficult to diagnose head problems without seeing the machine.
It can be a dirty thermal head, but that's not common unless something has been spilled on it. If you want to try cleaning the head, open the printer, and find the head. It is usually a small aluminium block that clamps against the paper when the printer is closed. it will always sit against the front of the paper. On that block, you will see tiny lines all very close together. They go to a connector at one end, and a thin black line at the top of the head. Wipe this black line firmly with a dry cotton bud.

Here is a picture of a thermal head:

http://www.jarltech.co.uk/ger_new/new/pix/products/web/printhead.jpg

Just above the light brown strip, you can just see the black line. This is what you would rub clean.

Otherwise, make sure the paper is clamping hard against the head while closed. If the clamp is not pressing with the same force at both ends of the head, then you will miss some printing. Try pressing against the back of the paper at the head while it prints, and see if it prints any more than before, then you know if your'e on the right track.


Hope this helps.

Mark.

Posted on Aug 18, 2008

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Use your keey or look at the bottom of the rgister near the drawer there is a sliver latch move it toward the left

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How do i open stuck drawer on alpha 6010sc

Posted on Aug 28, 2008

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