Question about BenQ DC E600 Digital Camera

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Zoom lens stuck / jammed

Camera got dropped... yes i know....zoom lens opens partially but can't work the camera. should i open it up and hope to work it free????
under warranty but shop not interested, etc.
any advise??

Posted by aaa123 on

  • sawsan22 Jan 20, 2009

    i have canon sd820is with same problem



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How old is the cam
i'd be taking it back and trying again to have it replaced
most stores don't want a bad rap so they'll fix it or replace it

Posted on Jan 16, 2009


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I've had this happen on two cameras. One was dropped while the barrel was out, the other I'm thinking had some sand/grit between the barrels. Find a very small eye glass screw driver (flat head). When you turn the camera on and you can see the barrels trying to open, slip that little screw driver in the outer most barrel opening, just a little bit, and pry up. Sounds crazy, I know. But it worked for me on two separate cameras. Once you get the lens to pop out and stay out, zoom the les out as far as it goes. Using just the tip of your index finger, tap all the way around the barrels, making sure you circle each one of them. This is allowing the sand/grit/lint or whatever it is that is stuck, to come free. I also used a can of compressed air and shot it at the barrels from a 90 degree angle. Don't shoot it at the barrel head on because you may blow grit further back into the barrel. Just keep doing these steps repeatedly. If you actually get your barrel to open, put the camera next to your ear while zooming in and out. You might be able to hear the grit while the lens is zooming in and out. The first camera I did this to, was two years ago. I've shot probably 1000 photos with it since without any problems. Hope this works and if so, you may want to be a little more careful of sand/pockets with lint/camera cases with lint, etc.....

Mar 17, 2012 | Cameras

1 Answer

How can I examine the gears in a digital camera zoom - i dropped it and the zoom is jammed open and slightly crooked

Your camera has a lens error, this is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel! Note that you cannot open it up to "examine the gears" though.

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty and has definitely not been subject to misuse then contact the manufacturers service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault. Although the article mentions Canon a few times, the advice applies equally to all cameras with lens errors and is not model-specific.

If the link doesn't work then cut and paste the following address into your browser:-

Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the speedy and free answer I have provided for you and any testimonial which you might wish to add is always welcome!

Oct 07, 2010 | Cameras

1 Answer

Camera has zoom error

Best advice I can offer is to send it to fuji for repair.
I say that because the lens in this camera is a bit more complex than other fuji's of a similar type. Just to get at the lens unit requires an almost complete strip down of the camera, with some desoldering.

You could try banging the camera on the palm of your hand when you switch it on to try and free the zoom lens inside but if it's jammed too much then the only way to free it will be to open it up.

If it's still under warranty then you may be able to get it done for free but check with fuji first as it could be classed as "miss use of camera" and they won't fix under warranty.
I know the lens set up very well on this model and this is the reason why I say send to fuji.
I can do it. And have done several times but it does take quite a while

Mar 21, 2010 | Fuji FinePix S1000FD Digital Camera

1 Answer


I know this is not the answer you want, but when you dropped the camera you damaged the lens tube (housing) and your camera will require professional repair.

Sep 13, 2009 | Cameras

1 Answer

The lens opens then closes then partially opens

Maybe some of the lens gear is broken . change the gear or lens will be ok .

Aug 31, 2009 | Casio EXILIM ZOOM EX-Z70 Digital Camera

1 Answer

Olympus Stylus 600/Digital 600 6.0 megapixel


This camera can be very picky when it comes to the front lens cover... It's not a simple mechanism and has many small parts and gears involved. If the lens cover is dislodged it won't work smoothly, and if the case is dented it will not be able to move properly and this can cause lens problems.

If the lens was out when the camera was dropped, then it's possible the lens was damaged and not the lens cover. Sometimes you can tear down the lens, clean it and rebuild it and it will work smoothly again, sometimes this doesn't work and the lens needs to be replaced.

If you're comfortable opening the camera, first check out the lens with the front body section removed so nothing is blocking the lens cover. Does it work properly now? If not, then expect lens damage to be the issue.

We are an AFFORDABLE digital camera repair shop... if we can assist you with parts or do the repair please let us know. (google: darntoothysam)

Hopefully this is of some help. Even if you don't use our services please feel free to let me know if you need more assistance.

Good luck from Darntoothysam com


Oct 10, 2008 | Olympus Stylus 700 / 700 Digital Camera

1 Answer

My Lens wont retract on my exilm zoom ex-z60

If it is under warranty Casio can fix it for free. other wise you end up paying the labor/parts. Can become very costly. I suggest open the case and replace the plastic housing that hosts the saw wheels. Should fix the problem

Jun 23, 2008 | Casio EXILIM ZOOM EX-Z60 Digital Camera

1 Answer

Lens cover mechanism is broken

It will need replacement if under warranty
A repair will be almost as expensive as buying a new camera

Jan 21, 2008 | Canon PowerShot SD30 / IXUS i Zoom Digital...

1 Answer

Lens stuck open

In a nutshell, this error happens when the lens gets stuck while trying to extend and comes slightly out of alignment. Particularly if it's been dropped while open. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

If your camera is still under warranty, the best thing you can do have Polaroid should fix it. If your camera is out of warranty, or if Polaroid refuses to repair it for free, the one thing you can try is to If you gently, and I do mean GENTLY push against the lens with the PALM of your hand as you turn it on, it may cause it to depress back into the camera. If that doesn't work, and you can't reset it or turn it on/off several times, then you may have to send it in for a repair estimate anyway.

Dec 04, 2007 | Polaroid i832 Digital Camera

2 Answers

Camera tries to start but lens will not open

have you checked the batteries are fully charged ? Are you using nimh batteries? did a reset? Might be obvious, but since you don't mention it, I should ask.

May 20, 2006 | Kyocera Finecam S5 Digital Camera

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