Question about Kenmore Elite HE4 Electric Dryer
Hi, you answered a question regarding a Kenmore Elite washer F02 error on this site recently. I am having the same problem. I know my pump works, as I see water pumping out except during the last drain cycle. At that point the pump runs but does not pump water out and the F02 error is thrown.
If I trick the washer by unplugging it or letting the pump cool down for 30 minutes or so and then just doing a 'drain & spin' cycle it will then pump and drain correctly and I can finish the clothes that way. However, that doesn't satisfy my wife : )
I'm about to buy a new pump, but I hate to do that knowing that the pump actually works fine for 80% of the wash program. So I'm thinking a sensor or something like you mentioned might be the issue. But I just need your help in clarifying where this manifold is and how I find the sensor and once I do, do I just wipe lint off of it, try a cycle and see if it solves the problem?
Let me know
Sorry, please don't take my comments personally. I guess it's just my frustration level. I do believe that you're analysis is probably accurate, that the pump is beginning to fail. The first time my wife had the F02 error she continued to try and rerun the washer, probably up to 10 times in a row. I ended up finding a (!) panty liner completely obstructing the filter's exit into the drain pump, along with some coins and an earring. I believe that kind of complete obstruction and continual running of the washer during that obstruction may have done permanent damage to the pump. It just hasn't completely conked out yet.
I guess I'm just looking for some special silver bullet answer to my question that eliminates the pump as an issue--maybe because when I ordered on the Sears website I was told it was on two week backorder! But the more I peel back this situation it really does seem to be a pump issue.
I guess I'll just have to sit tight and wait til it arrives.
You truly are a guru JSrock. I can't imagine how clueless all of us would have been even 5 years ago without a resource like this. It's the real reason the Maytag repairman is without any work these days.
Posted on Aug 21, 2008
You always want to solve every drain problem with your 'check the drain filter' solution. I know that is the correct solution in many cases, but there are a number of us on this board who have checked (repeatedly) the gravity ball, big rubber drain hose and drain filter. These are all clear. And during certain earlier stages of the wash process the drain pump works like a charm. But during the final few minutes it doesn't.
But if I let the pump cool down and try again later with just a drain and spin cycle it (sometimes) will drain and finish fine without an F02.
So that makes me wonder if it is an electrical or circuit issue calling for the pump to run at sometimes but not others.
Anyway, just trying to point out that for some of us the drain filter doesn't seem to be the answer but yet the drain pump seems to be working, at times anyway. I have yet to see a clear answer on this issue.
Posted on Aug 21, 2008
I don't know which posting you're talking about, or any sensor on a manifold. What I do know is that the "F02" error is a Long Drain error code. It usually indicates you have a problem with your drain line(s) or drain pump. The following link explains this:
Tricking the pump to get it to work some of the time, isn't fixing the problem. Either, the pump impeller or motor are beginning to fail, or you have something obstructing your drain line somewhere. Since the pump IS running, you may assume you have a good electrical connection (you might want to double check it just to be sure). The drain line that many people forget about, however, is the line that runs from the bottom of the wash tub to the drain pump. I have personnaly pulled socks and wash cloths out of this line in the past. Small garments can sometimes get caight between the spin basket and wash tub and end up in the drain line. There is a ball valve there to prevent some clogging, but I have still found items there that shouldn't be. In addition, if you are in the habit of washing rugs or extremely dirty items (particularly items covered in soil or sand), all that dirt can also get clogged and pack in this area. If you have checked all these potential clog points and still have a problem, replace the drain pump. You can find a replacement at searspartsdirect.com for about $70. Just type in your model number and locate item number 10 under the "Pump and Motor" heading (part number 8181684).
If you decide to go the route of replacing the drain pump, the following link explains how:
I hope this helps answer some of your questions,and I hope this helps you resolve your problem. If you require addtional assistance, please let me know.
Posted on Aug 21, 2008
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he F02 message is a long drain error and it may mean the pump is clogged or bad. You don't provide a lot of detail about if the water is draining out or not but the first thing to check for this error is the drain pump.
The image below shows how to access the pump and remove the filter. This may be your only problem. With the access panel removed you can also make sure the pump is running. Remember to unplug the washer before removing the access panel.
Check the pump for the F02 and make sure you're using HE detergent and there's not excessive suds.
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