Question about Canon PIXMA MP530 All-In-One InkJet Printer

1 Answer

Black Line on back of pages

Everytime I print I get a black line down the back of the page. I have cleaned the bottom plate using the bottom plate cleaning function button. It appears that the large black ink is leaking maybe? If I'm printing more then one page the line gets lighter and lighter. If it's rested the line is dark again and very wet. Any clues on how to fix this would be appreciated.

Posted by Anonymous on

  • 8 more comments 
  • Anonymous Aug 25, 2008

    Same problem....no solution found yet....

  • Anonymous Aug 26, 2008

    Have the same problem. No solution found. Used to be occasional, now appears on almost every sheet.

  • Anonymous Aug 26, 2008

    Same problem appeared with mine, but one month out of warranty. Black streak of varying intensity up to 6mmm wide on reverse of sheet being printed. Repeated reuse of the "Bottom Plate Cleaning" utility (60 to 70 times) did not solve the problem. Seems the problem lies with the pipe that carries waste ink from the purging dock to the middle of the machine where there is a large ink absorbent sponge. This pipe clogs up and gets blocked. Canon support refuses to accept that this is a design fault, and claims that it is a "mechanical fault" , not their fault as the warranty has run out. There may be an 18-month warranty in parts of the US, but for the rest of us it is 12 months. Took the machine to the local Canon-authorised repair shop who charged EUR80 to unblock the pipe. There was no breakage or other mechanical fault. It will block up again, and there is nothing you can do about it - just grin and pay the repairman. It is amazing that a defective design such as this is allowed to be offered in the shops.

  • splodge9 Aug 28, 2008

    yes we have the same problem, been building up over the last two months. Will examine pipework and advise....

  • Anonymous Sep 17, 2008

    I have the same problem. After several cleaning it did not fix it. I will have to see if still under warranty.

  • notime4line Feb 11, 2009

    I have the same problem......will check my warranty too.

  • Anonymous Feb 13, 2009

    I have exactly the came problem - will check to see if it is still under warranty

  • Anonymous Mar 16, 2009

    this problem is driving me crazy. I hate that I have to pay for a problem that should be under warrenty.

  • ghghij Mar 19, 2009

    we also get a black line on the back of the page. it goes away after printing 4 or 5 pages. but it returns after a few minute wait in between the next printing.

  • Anonymous Mar 28, 2009

    We have the exact same problem and it is very frustrating. Did not know this was so common until just now checking the web. Our unit was installed just last March.

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Anonymous

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Your problem is not isolated; I read of two others on this site in mid-August 2008 and added my own post.

I contacted Canon Support and tried their solution (which you've already tried); it did not work. Given the choice of repairing a printer that I've had (and babied) for less than 2 years or buying a new Canon at a discount under their Loyalty Program, I chose to take my MP530 to a Canon Authorized Repair Facility.

According to the repair tech, there is a problem with the waste ink tank and ink absorber pads. The repair facility ordered and installed a rebuild kit; it took about 2 weeks. The printer now works beautifully again.

If your printer is still under warranty, you're in luck. If not, ask that it be handled as a warranty repair. In my opinion, Canon should recalling and offering to fix this problem free of charge.

Posted on Sep 09, 2008

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Same Problem - Wet Black Line on back of each printed page


Print cartridge

When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.

Clean the contact points on the cartridges with a dry, lint-free cloth.

1. Open the top cover of the printer.

2. Remove the print cartridges.

3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth.
Use a dry, lint-free cloth to remove moisture from the contacts.

5. Insert the cartridges back into the printer.

6. Close the top cover.

7. Try printing again.

If you still cant communicate try with new cartridge .


Hope this help. Please Rate My Response! Thanks!
CF

To solve the printing problem..


# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.


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1. Press and hold the Cancel button and then press the Start Copy Color button.

2. Release both buttons. The self-test page prints.

If you see lines on the test page then the issue is with the cartridge or cartridge contacts. Clean the cartridge and cartridge contacts inside the printer.

rRemove both the cartridges. Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts.
The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth. Gently wipe the contacts, from the top to the bottom.
Reinsert the cartridge and print. If the issue issue persists replace cartridge(s).



If you do not see lines on the test page. Place the same test page on the scanner glass and make a color copy. If the lines are on the copied Image the issue is with the scanner glass.
clean the scanner glass :

Clean the glass and scanner backing
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  6. Dry the glass with a chamois, cellulose sponge or soft cotton cloth to prevent spotting.
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Try a blank copy
  1. Plug the power cord back into the wall outlet.
  2. Plug the power cord into the all-in-one.
  3. Turn the power on.
  4. Close the lid; do not place any paper on the glass.
  5. Load paper in the paper tray.
  6. Do either of the following:
    • Press Start Copy Black to start a black-and-white copy job.
    • Press Start Copy Color to start a color copy job.
  7. If the output is a full/half-black page, or has vertical black lines, the product needs service or contact HP for in warranty replacement.
Thank you .
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