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I am also a user of SanDisk. They will not give any CD with it. Try using below steps to download the music.
1. Movies and Music should be in MP3 format. 2. Plugin SanDisk to Computer. 3. System will open new drive in "My Computer" name as Sansa e250 . 4. Copy music,movies and past it into Sansa Drive.
There is another good feature in SanDisk. You can also record the song from FM Radio.
At the time of listining song from FM press Rec button. Song will get saved in your SanDisk.
If you are using Windows Media Player you can use that. Depends on which version you are using.
How to Videos are here;
OR you can manually manage the music thru My Computer>Device Name (e250)>Music Folder.
Please add to the question if that didnt work.
SanDisk Technical Support 1-866-726-3475