Question about Creative Labs ZEN Vision:M Digital Media Player

1 Answer

Zen Vison M Does not charge

I have not used my Zen Vision M 30gb for some time now. The battery has totally died out. Today I left it charging for more then 8 hours, and I am unable to power the unit on. What can I do abou this situation?

Posted by Ronald Sharma on

  • 3 more comments 
  • Ksez Aug 20, 2008

    Having the same exact problem...I have emailed Creative support and waiting to hear back. I suspect the solution will be to replace the battery...any idea where I can get this done...prefer not to do it myself.

  • rozzie61 Aug 21, 2008

    I have exactly the same issue with battery not charging, after (too) many emails Creative have quoted £47.47 for repair, stating that its a hardware (battery) problem. You don't say!!!

    I am currently shopping round for a battery independently and trying to find how to open the unit to replace battery. Has anyone solved this step of opening the player without destabilising any components??

  • mleung815 Aug 23, 2008

    My Creative zen vison M will not charge, Tried charging via usb and power adapter. Neither worked. Need to replace battery and info on where to purchase.

  • krisse Sep 03, 2008

    gud day.i have not used the product yet for several months..when im abt to use it, i chrged the unit then it started up,but it says i have to chrge the unit..but the thing is it is connected to the charger..why is that so?..then when i tried to chrge it again, turn it on, nothing happened, just a clear white screen..what wud i do pls help me..thnks

  • krazziekrist Sep 08, 2008

    i charged my zen overnite. A few days later went to use it. No blue light... no nothing. Completely powerless. Do I need to buy a new battery? If so, where would i get one? thank you.



1 Answer


Hey, i had the same problem but i figured a way to fix it. This might work only if the battery doesnt work (it should still work when connected to the charger). First take a paper clip and straighten it. Then use a tool to bend a small length by a right angle. The bent part should be about 1 cm so it is only slightly protruded when inserted. then fix the adapter and charger. The left side of the charger will be coming out a bit because of the paper clip. Then off the player. Then press the reset and pull the power tab and hold it in the on position until the recovery menu ( I think thats what its called) appears. From the menu do a "disk clean up" and after that do a "reboot" from the same menu. Then the player should start up. Now turn off the player and remove the the adapter so that the Vision m turns off completely. *Then re-attach the adapter and while fixing the adapter make shure it presses the reset button (through the staple pin) while it starts up through the power supply.* Now hopefully the battery icon should show that it is charging. If this does not work then repeat the part withinthe asterix (*).


Posted on Aug 24, 2008


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