Won't print anything. always wanting to print a test page
Any way, like i said in the subject. i try and print and it keeps coming up that it wants to print a test page for the ink cartridge. it does this evertime i try and print something.it also tells me to "scan the paper to align the ink".
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Re: won't print anything. always wanting to print a test...
Hi this is a ink catridge align ment problem. u do one thing. go to printer properties and printer priference and go to service tab than u check ink catridge align ment.. than ur printer working fine...
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Make sure that the paper quality matches what is in the printer. If set to glossy, minimal ink is deposited on the page. Also, check the print quality - draft quality provides a minimal amount of ink as well.
It sounds like you are either out of black ink or you have a clogged black printhead. Perform a nozzle check/test page, then do 3-4 printhead cleanings. Run another nozzle check/test page and compare it to the first one. If you see improvement, keep cleaning your printheads until the black printhead is unclogged. If you do not see any improvement, you may need to replace the black ink cartridge. (I am assuming that your printer uses a tri-color and black ink cartridge) Replacing the ink cartridge will give you a new printhead (attached to the ink cartridge).
remove the ink cartridges and use a qtip dipped in rubbing alcohol and GENTLY clean the printhead on the cartridge. Reinsert and try printing again. If it prints anything at all, keep going till it becomes normal. If still nothing, replace the ink cartridges.
You may clean the cartridge by following the steps given below:
1. Remove the cartridge or cartridges from the printer. 2. Get a damp paper towel. 3. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds. 4. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. 5. Next dab the cartridge on the towel to make sure that the ink is flowing. 6. Snap the cartridges back into the printer.
Next, I'd like you to attempt this printer self-test by following the steps given below:
1. Disconnect the power cord from the back of the printer.
2. Press and hold the button on the printer panel.
3. Reconnect the power cord and keep holding the button on the printer panel until the printer starts to pull paper.
4. The printer should now print a test page. Please note that the test is continuous. To stop the test, disconnect the power cord.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know.
Try checking the ink cartridges and make sure they have ink in them or it will keep printing blank pages. Then try printing a test page by going to control panel, clicking on printers and faxes and right clicking on your printer and going to properties. Then go all the way down to the bottom of the page and click print test page. It will clean the printer cartridges and align them to print correctly. It should work after that.
I just got off the HP help line. After changing my black ink cartridge a test page was printing each time I turned the machine on. This is very costly, in both time and ink as the cartridges themselves for this machine hold very little ink. I tried to learn from HP tech how to turn off the test-print while keeping my color cartridge empty. It turns out that you cant do it. HP requires you to keep buying and using cartridges whether you need them or not.If you buy the color ink it will use it up in its testings. And if you dont buy the color cartridge it will use up your black ink by printing the test each time you turn on the printer. The printer was inexpensive sure, but I'm paying for it in wasted ink.
Try to print a self test page from the printer itself, do these:
Press and hold the Cancel and the Color buttons at the same time.
Release both buttons.
The Self Test Report will be printed.
and check if it is the same output, if yes then follow the steps below:
Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
Verify that there is plain white paper in the Input tray.
Press Setup .
Press or to select Tools and then press OK .
Press or to select Clean Print Cartridge and then press OK . The unit prints a test page.
Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox .
Click the Estimated Ink Levels tab
Replace any ink cartridge that is low on ink.
If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
Open the front of the unit to access the ink cartridges.
After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them.
With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
Allow the cartridges to dry before reinserting them.
Close the unit, and plug the power cord back in.
Print a self-test page to check the results. Follow the steps below to print a self-test page.
Press Setup .
Press or until Print Report displays and then press OK .
Press or until Self-Test Report displays and then press OK . The self-test report prints.
If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
IF THE SELF TEST REPORT IS CLEAN, THEN TRY TO PRINT FROM ANOTHER SOFTWARE LIKE PAINT, NOTEPAD AND IF THE OUTPUT IS OK THEN THE PROBLEM IS ON THE SOFTWARE THAT YOU ARE USING
I have a z600 that i use. If not used for about a month the ink does clog the print nozzles and eventually ink cartridge does dry out. To avoid this even if i dont have to print anything I run a diagnostics test that prints out a nozzle aligment test every two weeks.The great thing about this is that it uses very little ink.You can find this test in your software that was provided by Lexmark. This will keep your nozzles cleaned and you will notice this helps extend the life of your cartridge.
If the cartridges are old too this may be a problem. When ink gets old it can clog the cartridges. If they are old replace them with new ones. If they are new ones did you peel the protective covering off before you inserted the cartridges?
Hopes this helps