Go to Microsoft/help/support.com and you should find a solution. Sounds like you don't have the right hardware or a bad software pack. Also make sure the computer recognizes it. Try another keyboard if you have access to one. You'll probably have to go to another computer to get instructions and print then out and maybe you can do it with a mouse if it works and another keyboard doesn't work. If you can get another keyboard to work and download the drivers for the 3000 make sure the 3000 is plugged into the computer when you download the driver for the 3000.. They do have downloads for the 3000 I just went and looked and the last keyboard I had was a 3000 and I downloaded files from Microsoft. Hope this cures your Microsoft headache; dhgill1949
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