I suggest check this article about this problem; lens stuck, is common defective that need new lens unit replacement or just repairable.
Causes
of a Lens Error: There are a number of ways with which a lens error can
be caused. Particulates might have managed to get into the mechanical
bits that allow the lens to retract, a purely physical interference with
the lens mechanism. If the camera was dropped, especially while the
lens was extended, there's a pretty good chance something might have
been knocked loose, such as the guide pins upon which the lens withdraws
and retracts.
How to Repair a Lens Error: As scary as a lens
error might seem, there are some easy fixes. Before trying any of them
out, however, first take a good long look at your camera warranty and
maybe have a chat with the company. If the lens error will be covered
under the terms of the warranty, go for it. Even some of the simple
fixes mentioned below might void the camera warranty. Frankly, however,
it's unlikely that a lens error will qualify for the warranty.
Additional details could find in this article link: fixing-lens-error-on-digital-camera.html
Keep us updated.
Additionally, here is a video of the normal power up sequence of the camera and there
other moethods:
1. Here is the first alternate method
2. Here is the second alternate method
Good luck.
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