I connected my S11 plantronics headset to my Cisco 7900 at work and can hear, but callers can't hear me

Question 1

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Have an s11 phone system but I dont think my handset is compatible I have tried every trouleshoot, I can hear the caller but they cant hear me and then once I changed the configuration switch down to

try plugging in your headset ( male) wire to a different plug on the bottom or side of the phone.

Mar 12, 2014 • Plantronics S11 Headset

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1answer

I can hear callers through my s11 plantronics headset but after using and trying all configuration no.'s they can't hear me at all

Make sure the Plantronics S11 headset is plugged into your handset jack on your phone, not the headset jack, this will make a difference on most phones. After plugging the S11 into the handset jack on your phone, you will need to pick up your handset receiver and sit it off to the side of the phone to place a call or to receive a call, after you are finished with your call sit the handset receiver back in the cradle on your phone.

Good luck from Headsets Direct!

Nov 07, 2011 • Plantronics S11 Headset

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I have the Plantronics S11 headset and I can hear callers, but they can't hear me, I need to know what to do. The phone is working fine and everything is all set up correctly as far as I can tell.

There are a couple of basic things to check first. You want to make sure the mute is turned off and your outgoing (mic) volume is loud enough (there is the speak level switch on the side and the speak volume control on top). Also, you want to make sure it is connected through the handset jack on the phone (generally it will not work through the headset jack on the phone). Finally you want to make sure it's configured right (scale located on the side).

Good Luck from Headsets Direct!

Jul 04, 2011 • Plantronics S11 Headset

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1answer

I have tried all configurations settings with my new Plantronics S11 headset, and with some I can hear on the headset, but the caller can't hear me. With others the caller can hear me, but I can't...

You need to remember a couple of things when using amplifiers and headsets. Normally they will not work if you connect them to a phone with cordless accessories. Also, you need to make sure that you're connecting the amplifier to the HANDSET jack on the phone (this requires removing the handset off of the phone to access an open line). Give that a try and you should be fine. If not, contact your retailer or Plantronics at 800-544-4660 x5538 for warranty service.

Good luck from Headsets Direct!

Jul 02, 2011 • Plantronics S11 Consumer Headset

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I have a Plantronics C610 headset. The caller can hear me, but I can not hear the caller.

Here are a couple of things you can try. I included the link for the user guide below.

Callers cannot hear me.
• Headset is muted. Press the mute button on headset to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
• The USB adapter is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select "Plantronics C610/C620" as the voice device.

Here is a link to the Plantronics C610 User's Guide.

Good luck from Headsets Direct!

Jun 16, 2011 • Plantronics Blackwire C610 Headset

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I can hear callers but they can't hear me through the headset. everything is hooked up properly.

Make sure the Plantronics S11 is plugged into the handset jack on your phone and not the headset jack. This will make a difference.

Good luck from Headsets Direct!

Jan 22, 2011 • Plantronics S11 Headset

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1answer

Dont know how to hook it up to phone...have S10A and S11 model plantronics corded headsets

Turn over the S11 base and insert the headset slot. This is at the top of the base. Remove the handset cord from your telephone base and plug into the handset jack (there will be a picture). Using the short cord that came with the S11, plug into the line jack on the back of your base and the other end into the slot on your telephone where you removed the handset cord. Plug the headset cord into the headset jack that is on your S11 base. Connect the the A/C power adapter to the S11 A/C jack and a wall outlet. Put on the headset. Press the handset/headset switch and pick up the handset off your telephone, set it aside to make calls. Slide the configuration switch (on the side of the S11 base) until you hear a clear dial tone.

Good luck from Headsets Direct!

Aug 24, 2010 • Plantronics (45647-04) for S10, T10, T20...

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3answers

My Headset does´nt have dialtone, I was connecting to cisco phone 7941, 7970, 7911, and nothing, not work.

You can use a Plantronics S11 headset with a Cisco phone, however it is not the best compatible solution. To use an S11 with a Cisco phone, you have to make sure that you are plugging it into the handset receiver jack and not the headset jack. You will need to lift the handset receiver, set it off to the side, and then hang it up after each call. If you want a more compatible solution that you can plug into the actual headset jack and just press the headset button on the telephone to answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).

Plantronics 26716-01 cable

Plantronics H Series Headsets

Good luck from Headsets Direct!

Aug 12, 2010 • Plantronics S11 Headset

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1answer

Plantronics S11 head set does not work: hooked up properly, but non of the configuration setting yield tone. At one setting, only after the line goes into fast bipping mode (off hook for a long time) I can...

The Plantronics S11 headset system is meant to plug into the handset jack on your phone not the headset jack. Check the connection on the S11 to make sure the handset jack is where it is plugged into at.

Here are a few suggestions from Plantronics if you are not getting a dial tone:

Make sure all cable connections are correct and firmly in place.

Pay special attention that handset cord is properly connected.

Ensure AC power adapter is connected and power is on.
Make sure you have pressed the headset button and the headset indicator is on.

Make sure the telephone handset is off-hook.

Adjust listen volume control.

Adjust the compatibility slide switch.

Ensure that the headset is centered on your ear.

Good luck from Headsets Direct!

Aug 06, 2010 • Plantronics S11 Headset

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VOIP headset PlantroMX500i 72517-01 to use with Cisco IP spa504G

MX500i 3-in-1 VoIP Headset Sorry your headset + phone combination is not currently listed in our database. Please contact Plantronics Technical Assistance Center to confirm compatbility
Versatile 3-in-1 Headset for Internet/VoIP, cordless and mobile calls
Part Number: 72517-01

Apr 21, 2010 • Radio Communications

Question 2

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Posted on Jun 03, 2011

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Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

Good Luck from Headsets Direct!

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I connected my S11 plantronics headset to my Cisco 7900 at work and can hear, but callers can't hear me

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Have an s11 phone system but I dont think my handset is compatible I have tried every trouleshoot, I can hear the caller but they cant hear me and then once I changed the configuration switch down to

I can hear callers through my s11 plantronics headset but after using and trying all configuration no.'s they can't hear me at all

I have the Plantronics S11 headset and I can hear callers, but they can't hear me, I need to know what to do. The phone is working fine and everything is all set up correctly as far as I can tell.

I have tried all configurations settings with my new Plantronics S11 headset, and with some I can hear on the headset, but the caller can't hear me. With others the caller can hear me, but I can't...

I have a Plantronics C610 headset. The caller can hear me, but I can not hear the caller.

I can hear callers but they can't hear me through the headset. everything is hooked up properly.

Dont know how to hook it up to phone...have S10A and S11 model plantronics corded headsets

My Headset does´nt have dialtone, I was connecting to cisco phone 7941, 7970, 7911, and nothing, not work.

Plantronics S11 head set does not work: hooked up properly, but non of the configuration setting yield tone. At one setting, only after the line goes into fast bipping mode (off hook for a long time) I can...

VOIP headset PlantroMX500i 72517-01 to use with Cisco IP spa504G

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Have an s11 phone system but I dont think my handset is compatible I have tried every trouleshoot, I can hear the caller but they cant hear me and then once I changed the configuration switch down to

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I connected my S11 plantronics headset to my Cisco 7900 at work and can hear, but callers can't hear me

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Anonymous

Add Your Answer

Attachments: Added items

Related Questions:

Have an s11 phone system but I dont think my handset is compatible I have tried every trouleshoot, I can hear the caller but they cant hear me and then once I changed the configuration switch down to

I can hear callers through my s11 plantronics headset but after using and trying all configuration no.'s they can't hear me at all

I have the Plantronics S11 headset and I can hear callers, but they can't hear me, I need to know what to do. The phone is working fine and everything is all set up correctly as far as I can tell.

I have tried all configurations settings with my new Plantronics S11 headset, and with some I can hear on the headset, but the caller can't hear me. With others the caller can hear me, but I can't...

I have a Plantronics C610 headset. The caller can hear me, but I can not hear the caller.

I can hear callers but they can't hear me through the headset. everything is hooked up properly.

Dont know how to hook it up to phone...have S10A and S11 model plantronics corded headsets

My Headset does´nt have dialtone, I was connecting to cisco phone 7941, 7970, 7911, and nothing, not work.

Plantronics S11 head set does not work: hooked up properly, but non of the configuration setting yield tone. At one setting, only after the line goes into fast bipping mode (off hook for a long time) I can...

VOIP headset PlantroMX500i 72517-01 to use with Cisco IP spa504G

Not finding what you are looking for?

S11 Headset

Have an s11 phone system but I dont think my handset is compatible I have tried every trouleshoot, I can hear the caller but they cant hear me and then once I changed the configuration switch down to

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