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You need to use an ohm meter on the switches to verify that they are actually opening or closing electrically. You could also have a bad thermal protector. Check for one on/near the magnetron to make sure it has continuity. And, there are many other less likely causes, as well. Too many to list.
We see (and repair) this
a lot. The problem is on the control panel, which
we regularly repair nationwide by mail for $39.95 postpaid in about a
our Web site, you can get details of our service, plus we have a video
available showing how to remove a typical
over the range control panel assembly in under 5 minutes.
This light failure often
occurs when a bulb goes out and the filament
shorts, or when the bulbs are removed or installed without first
unplugging the oven from the power line. Either can cause such a
failure on the controller.
Sometimes this will also
affect the exhaust fan operation, too. The lights and fan can be
inoperable or stuck on too.
Feel free to contact me directly (and please remind me of your
full model number) for more information & help.
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
If you or a friend decide to work on it, we have *critical* safety and disassembly info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk
You can find helpful exploded view diagrams and order parts by entering your base model number (without the suffix) here: http://tinyurl.com/gv383
You may have a bad door switch. We also have a file on door switches at our site.