Question about Creative Labs Zen V MP3 Player

Zen Xtra 40 GB

I have a Creative Nomad jukebox Zen Xtra 40GB . when I turn it on it goes to rebuilding the library for a loooong time and then then says firmware problem . How can I fix this Tried to update Creative Nomad Jukebox Zen Xtra with Plays For Sure Firmware. The upload was incomplete and now I'm stuck on the rescue screen and the computer says the player is not connected even though it is.

hedbangr Aug 17, 2008

Creative Nomad Jukebox Zen Xtra stuck in Rescue Mode after trying Plays For Sure firmware upgrade
jhahn440 Sep 01, 2008

Same problen here and all Creative wants to do is SELL me phone time with no promise that will fix it. I need to know where to get the firmware only and how to upload it.

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Craig Binford

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64 Answers

Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the bottom...you can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:http://us.creative.com,case=4794

http://support.creative.com/Products/product_list.aspx?catID=213&CatName=MP3+Players#

Good Luck and let me know if this helped

cbinny1

Posted on Oct 21, 2008

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Zen xtra firmware problem 40gb

use windows xp sp1, windows media player 9. plug device. wait for mtp display. reboot pc. un plug device then plug it again. upgrade media player to 10. that's it! enjoy!

Aug 07, 2011 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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When it the zen is turned on it says firmware

Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

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Manual for my nomad jukebox zen xtra 40gb v 1.03.02

thank you for using Fixya.com.

here is the site that you can use to download manual for your unit..
it will help you guide for all your question...

please don't forget to rate our answers.
thanks,

Feb 18, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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