Hi Tina,
Your battery needs a calibration, follow the instruction below to calibrate the battery.
This is the only time that we recommend taking the battery all the way down to zero percent. Unplug the ac adapter, and let the battery drain all the way down until the laptop shuts off. Then plug the AC adapter back in, and let it recharge to 100% or where it actually reaches. You may need to repeat the cycle 2-3 times before it actually reaches 100%.
Note: After the calibration is done, change the power options settings back to what it was as they will help you save power. Also, when a power source is available dont run the laptop on battery, it will increase the battery life.
Regards,
Shrey
If your laptop works fine while plugged in but stops working while unplugged it's likely that either your laptop battery is bad or your laptop is not charging the battery properly.
Below are steps that can be taken to help identify the cause of this issue.
Leave power plugged in
Make sure the computer has been charging from the power plug for at least two hours before attempting to unplug it.
Remove and reconnect battery
In some situations the battery can become loose.
Removing it and then put it back into the laptop.
Third-party utility
Use a third-party battery utility to determine the total capacity of the battery. For example, BatteryCare is a free software utility capable of doing this.
Replace battery or AC adapter
If your computer is still in warranty we suggest skipping to the next step.
If the above steps have been completed, we suggest replacing the battery in the computer or AC adapter. In most situations it's a bad battery.
hope this helps
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