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Hi, we unplugged the modem and now that we have plugged it back in, none of our devices (phone, computer, ...) are connecting. We have tried resetting the modem, changing the outlet it's plugged in, and replugging the wires in. Thank you!

Posted by pieter_mead on

  • pieter_mead Jun 01, 2011

    Hi, it is a ZxYel P-2602HW-D1a

  • pieter_mead Jun 01, 2011

    The DSL light is not on at all. We have just tried taking it out to no avail.

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vanessa villeza

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Hi, what's the brand of the modem you are using?Are you a Verizon HSI cust0mer?

- checked the lights, if you got a dsl flashing light on your modem, you will have to re-check the cable from your modem to the wall jack
- if your dsl light shows solid, that's shows signal is coming in, we just have to check the configuration of your modem since you tried to reset it.
- if your dsl light shows solid, try to access your modem by opening your internet explorer and punching in this numbers in your address bar 192.168.1.1

Posted on Jun 01, 2011

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1 Answer

Cant access Netflix on tv


hi Stephen.
Restart your home network
  • Turn off or unplug your smart TV.
  • Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
  • Plug in your modem and wait until no new indicator lights are blinking on. ...
  • Turn your smart TV back on and try Netflix again.
  • Unable to connect to Netflix. Please try again or visit: www.netflix.com/help.
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I am trying to get on to Netflix , I keep getting the message can't connect I've checked the speed of my internet it is 3.10 Mbps is this enough to connect


hi Janet.
this is all i could find out.
Turn off or unplug your Blu-ray player. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on.

Netflix says 'Unable to connect to Netflix.' - Netflix Help Center

https://help.netflix.com/en/node/57687
How do I fix my Netflix connection?Restart your home networkTurn off or unplug your streaming media player.Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.Plug in your modem and wait until no new indicator lights are blinking on. ...Turn your streaming media player back on and try Netflix again.Troubleshooting Network Connection Issues - Netflix Help Centerhttps://help.netflix.com/en/node/85Search for: How do I fix my Netflix connection?
Why cant I access Netflix?Netflix says 'Can't Connect to Netflix.' It typically points to a network connectivity issue that is preventing your device from accessing Netflix. Follow the troubleshooting steps below to resolve the issue. While in the Netflix app, tap the Menu button ( or )in the upper left corner.Netflix says 'Can't Connect to Netflix.' - Netflix Help Centerhttps://help.netflix.com/en/node/61114Search for: Why cant I access Netflix?
if you need more help go to this link.
Netflix message can connect Google Search

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Can't connect to Netflix..get message trouble accessing internet what do I need to do?


hi carl.
this is all i can find.
Restart your home network
  1. Turn off or unplug your streaming media player.
  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on. ...
  4. Turn your streaming media player back on and try Netflix again.

Troubleshooting Network Connection Issues - Netflix Help Center

or go to this link.
Can connect to Netflix Google Search

Nov 03, 2017 | Internet Computers & Internet

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Magicjack problems


Hi Frederick,

If you hear error 1 while trying to place a call with your magicJack, it means that you are not connected to the Internet.
To resolve this, make sure that one end of the ethernet cable is plugged into your modem/router/switch and the other end into your magicJack.
You also need to make sure that your modem/router/switch is powered on and that the port you have connected the magicJack to is functioning correctly.
Step 1. if your magic jack plus is plugged directly into computer then be sure to unplug it restart computer then plug the device back in.
Step 2 only if you have it connected to a router and modem first unplug the modem then unplug your router ... leave both unplugged for about 15 seconds then plug in the modem and wait for all the lights to come on then plug in the modem, a lot of times this can solve conectivity issues......

Hope this helps,
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Zonet home wireless router blocking facebook suddenly, no recent changes to network


Have you tried Unplug Modem, remove battery, unplug wireless, Install battery in modem, plug in, wait for selftest, plug in wireless device, wait for self test, plug in computer, boot normally. If that fails Push and hold the reset button on the wireless device for 30 seconds. The Moden should have a reset as well, push and hold for 30 seconds or so. If I had the Make, Model of the Modem and Wireless device I could be more helpful.

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1 Answer

Connected to wifi but no internet connection


Wireless networks have become an increasingly popular way to access the Internet. Connecting to a wireless network allows you to browse the Internet without having to physically connect any cords to your computer.


Troubleshooting wireless connectivity can sometimes be confusing, because even if a wireless network is not able to bring you to any web pages, often your computer's wireless card will still connect to the wireless network that is being broadcast.


In other words, a wireless network will read "connected" even if it is not connected to the Internet.


Connect to a different wireless network. If there is an alternate wireless network within range of your computer that you legally are able to use (a free public Wi-Fi rather than your neighbor's wireless network, for instance), try connecting to it and browsing the Internet.


If the same issue occurs on the alternate wireless network, you may have an issue with your computer's wireless card or with your Internet browser.


If you are able to connect to the alternate network but still not able to connect to your own, the problem is most likely localized to the wireless network you use at home.


Reset all devices.

The great majority of Internet connection issues can be resolved by a simple reset of all the devices in your home network.


Locate the power cords of both your modem and your wireless router and unplug them (if you use a modem/router combination, simply unplug its power cord) for a full 30 seconds.


Plug them back in and restart your computer.

Try to connect to the Internet using your wireless network after your computer has booted back up.


If the connection still fails, some further troubleshooting is required.

Bypass your wireless router.


If your computer's wireless card is connecting to your wireless network of choice yet you are still not able to access any websites, there may be a connection issue on either your modem or router.


The easiest way to locate the problem is to temporarily eliminate the router from the network. Locate the Ethernet cable that connects your modem to your router and unplug it from the router.


Plug the cable directly into one of the Ethernet ports on your computer and reset the modem in the manner described above.


Now try your Internet connection again. If there is still no Internet access, the problem is most likely with your modem or your computer; contact the technical support department of your Internet service provider (ISP) for further assistance.


If the modem goes online directly connected, your router is causing the problem and may need to be reconfigured. Contact the router manufacturer for further assistance.


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1 Answer

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Plug your computer/laptop directly into router. Can you get to the Internet then?
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If you CAN get to the internet when your computer is plugged into the router. Reboot your computer. Try to connect again. If you cannot connect after rebooting, make sure you are connecting to YOUR OWN wireless access point and not someone else's.
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1 Answer

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Hello.

Try to unplug power on back of your modem. Let the phone line plugged in. Wait 10 seconds and plug the power back.

Wait about 1 minute and try it with your computer. This procedure will reconnect using a new IP address on your internet service provider.

It should work if you don't have a router. If you have a router attached to your modem, unplug power on both then plug your modem first and wait 1 min. Then plug back your router and wait 1 min. Try your internet connection after doing it. If you still don't have connection, try to restart your computer.

Hope this helps!

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2 Answers

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HI

A flashing ADSL light on the router means its not getting constant broadband signals. Make sure it is connected to the adsl filter without any extensions and the filter should be directly connect to the main phone socket and not to an extension socket. Also check if the phone socket has 1 or more than 1 ports on it. If it has two port its most likely a SSFP socket which does not require a filter as it is inbuit.If all the connections are fine try changing da filter.

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