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I am having trouble setting the all in one printer up on my new computer. every time i put the cd in it pops up a box that says it is not an english version. So I click install and a window pops up asking me to select the language so i select english. it doesn't go any further. it keeps popping up with the same boxes. i have checked the printer and that does say english.

Posted by smc14brie3 on


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Gayle Ashbach

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Let's try obtaining new software from the manufacturers site. I don;t know the brand of the all-in-one, so just to locate their website by searching using a search engine. Then go to downloads and enter your information (model# and op system and language) and download a new driver in english.

Do it this way:

Uninstall your software if there is anything there on the control panel/install&unistall

Turn off and disconnect your printer

Locate the site and the correct download

Go to options.general tab.and delete all your cookies

Turn off all running programs including your virus control (you can do this buy clicking on the little icons in the lower right corner. turn off everything you can.)

Download the file and save it to your desktop

Click on the file and install it. Follow the instructions exactly.

If it has not told you to connect your printer, do so now

Restart your computer

Good luck I hope this solution works for you. Please rate me if it does and if it doesn't get back to me. Thank you for using Fix YA

Posted on Aug 17, 2008


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