Lexmark X7170 All-In-One InkJet Printer Logo
Posted on May 31, 2011
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When i try to fax something,it scans back and forth about 4 times then it stops and error code 2200 comes on. I have unplugged and tried again. Does the same thing. Then when I try to turn it off with the power button, it says powering off, but never does

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Francis L Barresi

Francis L Barresi

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  • Expert 35 Answers
  • Posted on Jun 04, 2015
Francis L Barresi
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The 2200 error message indicates a scanner stall or jam. The steps below will help you to clear the error message and resolve the issue.
Printer Reset


NOTE: The embedded links in the table lead to specific troubleshooting documents.
Step Action 1
Power off the All-In-One (AIO) off and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?

Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.
2
Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover and check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?

Yes: Continue to Contacting Lexmark.
No: Continue to step 3.
3
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?

Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black / photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.
4
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black / photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?

Yes: Repeat step 4 with another black / photo cartridge. If the printer fails again, continue to Contacting Lexmark.
No: Install the color cartridge. If the printer fails, continue to Contacting Lexmark. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.

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  • Posted on Jun 01, 2011
Anonymous
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The 2200 error indicates that the scanner has stalled. Refer to this article 2200 Error on the Lexmark X7100 Series All-In-One to clear the error message and resolve the issue.

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What is Error 2200 when I try to fax something?
Error 2200 is a scanner stall error.. there are a couple things for you to try to fix it:

Power off the AIO and remove the power supply(Power Cord) from the back of the unit.
Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
IF THE ERROR MESSAGE DID NOT COME BACK....
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
INSERT THE COLOR CARTRIDGE ONLY,
Close the top cover, reinsert the power supply, and power on the AIO.
IF THE ERROR MESSAGE RETURNS.. GET A DIFFERENT COLOR CARTRIDGE AND REPEAT THIS PROCESS....
IF THE ERROR MESSAGE IS GONE,
Power down as before, do all the same to get the carrier to the middle of the unit and RE-INSTALL THE BLACK CARTRIDGE.
Power back up as in previous steps...
NO ERROR? SHOULD BE GOOD TO GO..
ERROR?? TRY DIFFERENT BLACK
If after trying all of the above and the error message does not go away, you unit would need serviced (if it's under warranty, it's worth it; if not, you might want to replace it.)
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To fix this you can try the following things. Try them one at a time, and if they don't work, place them back the way they where before you changed it.
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1. Can mean that a communication failure has happened between the two machines.

2. It may also mean that the user of the FAX machine you are sending to has pressed the STOP key

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