I add a new toner last day...then while copying, a black line appears at the back side of my copies..I read your product's user manual and try the cleaning procedure but the problem could not be solved...whole copying both side of a page, the dark line becomes darker....i am from india, and here i can not find support for this product..PLEASE HELP
May be you are using the compatible toner. I do have the same machine. Unfortunately I used a compatible toner. Immediately the problem of Black lines appearing at the rear of the page started. I chaged the toner with the orginal one and the problem vanished. Try this solution and reply.
You are not using the right toner.
you may using compatible toner.
I have the same model copier. The same problem faced after I chages the toner with a compatible toner.
If its on the rear side of the page would most likely to be the transfer unit. What model is the machine?
Thanks Jason
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my copier model no. is kyocera mita km-1635
all you need to do is to call for maintenance of cleaning... same problem i encountered last time... but it was solved by cleaning
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