Hi There, I am just new here and just got a new REX hemming machine. I am not too sure if your issue was resolved but just make sure the six little holes on the machine are oiled each time you use the machine.. make sure all screws are tightened and make sure the motor itself is not loose, this was an issue with my new machine and why it would not run, since REX has no support I had to troubleshoot myself.
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