Usually picking up the handset and dialing " 9 " will get you another dialtone and then you dial the number you want. If you receive a busy signal it could mean your system requires another number to dial out or your phone is restricted from dialing out. When you pick up your handset or press the INTERCOM key you should get a triangle shapped light which means you can proceed with dialing your access code for making a call ( 8 or 9 ). Hope this helps, let me know ...Mike
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