Your lens has been knocked off of the gear mechanism that makes it zoom in and out. If you try to fix it yourself you will more than likely just make the problem worse. The only safe solution is to take your camera to an authorized repair point or send it to the manufacturer for repair.
If
you hear a noise from the lens when you try to take picture or During turn
on/off time then it's a lens guide pin problem OR Somehow its jammed or
damaged. It's happens when the camera pressed or drop down during turn on mode
or long time not use.
For the solution you need to
follow the steps.
1.
Turn off the camera and remove the memory card and clean the external body of
the camera and make sure in place of the lens there is no dust or damaged sign.
2.
Now turn on the camera without memory card & make sure the battery are
fully charged.
3.
If the lens not moving then give a little shake or thrust by hand ( carefully
very slow) and then wait for a moment. If no changes then turn on the camera
and give a little twist an anti clock side and leave for few second. It is
risky ( Do it slowly at your own risk)
4.
If nothing change then reset the camera setting from the menu option.
After
following all steps, if the camera does not start working then you need to
visit service center for replacing the Lens or Repairing. If you have any more
questions ask me I fell happy to answer your question. Thank you.
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