Question about Sony Cameras

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I have a sony cybershot, model DSC-W55. when i press the power on button, the camera does not turn on as it usualy does. instead, i get a black screen with the word Access on it. (also, when i turn the camera on, the lenses keep going in and out more frequently than before.) so the screen Access screen is just there right now, but when i click buttons like menu or display it makes beeping noises and it says 'press power on and off again '. i can still view the pictures i've taken but can't seem to TAKE the pictures.. HELP ME PLS! i've had this camera for only 3 months :(

Posted by Anonymous on

  • Anonymous Feb 16, 2009

    i turn it on. it goes solid black then says access. the lense then moves in and out in and without stopping...its like the programming is messed up or something. the weird thing though is it will work again after a little while and then after you think it is fixed it will do the whole thing over again! its very frustrating

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Anonymous

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You can try contacting Sony - maybe through online chat if its available for free. From what you have described, it sounds like a hardware failure. Contact Sony, and if it is a hardware failure, they will replace it for free. Or, if you have bought it from a big retailer (i.e. bestbuy, futureshop, etc.), you can try asking them for an exchange for a new camera. They will send it the old, broken camera into Sony for you and replace the camera with a new one. Just make sure to take out your memory card first (don't wanna lost all those pictures in there).

Hope this helps,
Eric

Posted on Aug 17, 2008

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I have a cybershot DSC W55. When the power button is switched on the lens extends and the "access" message shown on screen. Also amber light is flashing above screen. After a few seconds I get a...


I have a cybershot DSC W55. When the power button is switched on the lens extends and the "access" message shown on screen. Also amber light is flashing above screen. After a few seconds I get a message to power on and off again. I\'ve tried switching on and off a few times, removing battery pack and memory card, but nothing seems to be solving the problem.

Feb 19, 2011 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

When I turn it on the screen stays black until I


  1. Ensure the camera is turned on.
  2. If applicable, ensure the lens cover has been removed before taking pictures.
  3. Ensure the LCD backlight is turned on by pressing the DISPLAY button several times until the screen appears. NOTE: Depending on the camera model, the DISPLAY button may be labeled as DISP or with a display icon [FIG. 1]. This button could be a standalone button or incorporated as one of the control arrow buttons depending on the model of camera.
  4. If operating the camera with a battery, ensure the battery is fully charged.
  5. Ensure the battery is inserted properly in the camera.
  6. If operating the camera with the power adapter, ensure it is plugged into a working AC outlet.
  7. Ensure no Audio/Video (A/V) cables are connected for viewing pictures on a TV; the LCD screen will not display when an A/V cable is connected.
  8. Perform a reset procedure on the camera.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. The Sony Service Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.

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Try to reset the camera to original settings:
How to reset a Cyber-shot® digital still camera back to original factory settings. Solution
sp.gif sp.gif Cyber-shot cameras nowadays have a built-in rechargeable battery for retaining time, date, and other settings. Since the built-in rechargeable battery is not removable, current Cyber-shot camera models can only be returned to the original factory settings by pressing a small RESET button on the camera or by using an Initialize option in the menu.
Older-model Cyber-shot cameras (prior to the year 2000) do not have a built-in rechargeable battery and do not have a RESET button or Initialize option in the menu. These cameras require a manual power reset.
IMPORTANT: To determine whether or not your camera has a RESET button or Initialize option, or for other model-specific information to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Follow the appropriate procedure below for your camera.
Using an Initialize option in the menu
Since Cyber-shot cameras have different menu system layouts, refer to the instruction manual specific for your camera model.
Using a RESET button
  1. Locate the RESET button on the camera.
  2. Use a pointed object (like a ballpoint pen) to press and hold the RESET button for 2-3 seconds.
  3. After 2-3 seconds has elapsed, release the RESET button.
Performing a manual power reset
  1. Turn off the camera.
  2. Remove the battery pack.
  3. Remove the button-sized lithium battery.
  4. Allow the camera to remain without power for 30 seconds.
  5. Reinsert the button-sized lithium battery.
  6. Reinsert the battery pack.
  7. Turn on the camera.

Jul 25, 2010 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

Hi I have a sony cybershot DSC W55 BIG PROBLEM


if you have guarantee change the lcd screen .. it is quite easier.. but the cost for changing is nearly 3/4 of the camera so better buy a new camera..

May 30, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

Problem when starting up sony cybershot W55.


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Your problem is mainly like above.

If you want to check the other troubleshootings please download the user manual of Sony Cyber-Shot DSC-W55

Feb 22, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

3 Answers

I need another copy of the full manual Sony DSC w55


hi

you can download the manual at the folowing URL

http://esupport.sony.com/US/perl/model-documents.pl?mdl=DSC-W55&region_id=1

happy clicking
pls rate if this was any help

Jul 14, 2009 | Sony DSC-W55 Digital Camera

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Sony Cybershot black screen


the part which comes out when the power is on might have got stuck .. there may be some dust particles. just blow over it or vaccum it..

Jan 03, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

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Playback button on Sony Cybershot stopped working


you have pressed that button hard for many times.. or it may be old..

Jul 26, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

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DSC-W50 sony cybershot


I had the same problem with my DSC-W55. I actually just called the customer service number on the sony website and they told me how to solve the problem.

- Take your battery out
- Press and hold the power button for 60 seconds
- Re enter your battery
- Voila.. it should work when you turn it on. Mine did.

Nov 19, 2007 | Sony Cybershot S650 Digital Camera

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