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Posted on May 30, 2011
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When I try to print I get an error message scanner failure turn power off and then on

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  • Posted on May 30, 2011
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Joined: May 29, 2011
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Hi there.. Regarding with your issue, one of the possible reasons why is that the printer is saying that it's because there might be a big chance that there is something wrong with the scanner bulb of your printer that can lead into a hardware failure.. now here's the document that you will need to follow to resolved the issue.
open this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&lc=en&dlc=en&product=421991&tmp_track_link=ot_search#N82

now after doing all the steps on the website and if it didn't help, then do a semi full reset by unplugging the power cord from the back and then press the # and the number 6 at the same time while the power is off..after a few seconds reconnect the power cord from the back of the printer while still holding those buttons up until you see something on the screen of the printer saying "nvm reset" something like that..
but still after doing a reset and it didn't fix the problemthen the printer is having a hardware failure or in other words it become faulty.
if you have any questions, dont hesitate to reply on this message..
Goodluck!!!

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