Question about Sony Cyber-shot DSC-W50 Digital Camera

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Sony Cybershot DSC-W50 shutter will not open

After a return from the beach we noticed that the shutter will not open. The message reads "turn the power of and on again".
Can you suggest any remedies?

Posted by imurcowboa on

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  • Anonymous Aug 28, 2008

    I have the exact same problem, it says turn power off and then on. Doesn't work at all! Help

  • debbiemccart Aug 29, 2008

    I am having the same problem. It is saying "Turn the power off and on again." It was working fine, then all of a sudden it stopped taking photos. Now I can only view the photos I have, but cannot take new ones.

  • b0190 Oct 09, 2008

    My W50 had gone through several of these conditions. A year ago it was sunken to a pond in a trip to Cheng-Du city, China. I finally managed to find it under the water after about ten minutes under water. I disassembled the whole camara and luckly it served me another year or so.

    Recently this old in-and-out sympton went back. Now the motor stop spinning completly. Just as one of your case: now I can only view the pictures. Cleaning really kills the circuit? (Yes. this time I also disasembled the focusing ring; taking off the blades from the miniature motor responsible for focusing and lens capping.



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Turn on when lense comes out take by end of lense and gently twist and pull you may here a click but do not force it. then turn on and off again this should solve the problem .

Posted on Oct 17, 2008


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Hello renu,
E840 is a failure in the fixing/fusing assembly.This fuser uses uses induction heating instead of a lamp as it brings the device to a ready condition much more quickly.Without too much detail there is a shutter that limits the heat to the ends of the fuser roller when you are running 8.5x 14 paper or letter R so the ends don't melt.At power on the device locates the home position off this shutter.If that fails ........E840.This is not an uncommon problem,unfortunately, as there are some significant mechanical processes involved.I can help you reset the code,but it will likely come back.If it comes back,good luck if you are not trained specifically on this model.Enter service mode by pressing *additional functions*,release,press 2&8 simataneousely,release,press*additional functions* again.You may have to try this a time or two as it needs to be a fluid sequence.New screen appears. Press COPIER.New screen.Notice the tabs across the top.Press FUNCTION.New screen again.Press CLEAR.***********NOTE,we are going to select ERR at this point, Nothing ELSE!!! press ERR........hit the OK button in the lower right corner. Now power the device off by the power switch located on the right side,rear,halfway down.Now power up.The code will have cleared but one of the first things the device will do is check that shutter again.If there is still a problem it will return before the mainscreen even loads.I suggest opening the front door before you power up,this will inhibit the check.When the main screen loads it will display the door is open.Close the door and listen.A little buzz and humm is normal.Alot is not and E804. Hopefully is was a minor bind,and it will recover.I hope this helps,cause I sure have tried.Good luck :-)

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1 Answer

Sony cybershot soaked, turn power on and off again message

yes it is the effect of the beer,the beer molecules make shutter blades sticky resulting in failure of shutter operation,better go to service station

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Nikon F100 does not advance film to start of roll,

Jim, it really sounds like one of threethings. Either will require a repair shop.
1. the film sensor is not recognizing film in the film chamber, or film across the back, therefore not telling the advance motor to advance film...
2. The film advance motor itself needs replaced.
3. The rear door latch switch needs replaced.
Since everything else seems to do OK, I doubt the main computer board is bad.

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U61 Code will not reset - any suggestions?


You have the same issue as the one who is posted here at Fixya. But this requires you to open the DVD cover. If the unit is still under warranty, its best to bring it to the authorized service center. If not, you can try and test this if it'll work.

"I have the same problem (same error # same model of DVR).

I noticed it happened after I left a DVD in play mode and paused for a long time.

I saw a message on the Internet that error U61 can mean that the lens is unable to move (return to its normal position).

The Internet message said that person unpluged everything, then opened the cover to the DMR-ES15 (3 screws) and gently pushed the DVD head back towards the rear of the DMR-ES15.

I assume that would void his warranty, but I am considering trying it since the time to have it repaired versus the replacement cost makes the possibility of a "self-repair" attractive.

Here is part of that actual Internet message. I hope it helps you:

Yesterday, my DMR-ES15 started to malfunction, giving me the error U61.

No matter how many times I tried to press Enter, and Power On, the machine
kept re-booting with the error U61. I noticed that the drive was making some noises as if the Read head was not able to park properly.
So I decided to open up the unit and find out why.

I took out the 3 screws holding the top in place. And then moved
the drive head mechanism back (pushed it towards the back of the unit).

I then plugged the power in, turned it on, and amazingly there was no more U61 error.

I test the unit this morning again and everything seems to work properly again!"

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1 Answer

My nikon n75 wont click, or make a shutter sound when taken pics

Hello! Southern Photo Technical Service is a Authorized Service Center for NIKON. It sounds like a circuit issue!! We do service the camera model you mentioned and the standard cost to Clean, Lube, Repair and Adjust all functions to meet manufacturers specifications is $125.00 plus return shipping. All repairs have a SIX MONTH WARRANTY! Include a copy of this reply and receive a 5% INTERNET discount on your repair!! Bring it in, or Pack your equipment securely and insure it properly. Send it to: Southern Photo Technical Service 37 NE 167th Street N. Miami Beach, Florida 33162 305-653-7355

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1 Answer

Keep getting ERR99 when i take my first shot after switching on.

ERR99 means the camera is not communicating with the lens - probably just dirty contacts.

To isolate the cause of the issue, do the following: -
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: -
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -
1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.

If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.

Jan 23, 2009 | Canon EOS Digital Rebel XS / 1000D IS...

2 Answers

IR-300 Olympus

I had what sounds like the same problem. The camera was dropped and the shutter was stuck open. Just kept showing error message.
As I felt I had nothing to lose I began tapping it on a soft book and the shutter started to appear. I then shut it just using the end of my finger. When I then turned the camera on again it opened and shut when turned off. It has worked fine ever since.
Seems a rather poor design.
Hope this helps. Very best regards Peat.

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4 Answers

Sony Cybershot DSC-W50

This is what sony cameras do when the lens has become jammed. There are multiple different reasons that the lens can jam but the result is the camera being unable to move it as expected and presenting that error message. Sometimes the lens can be manipulated gently (if extended at all) and freed from the jammed state. Failing this, disassembly is required. Check with your manufacturer for warranty service status and recalls. If they will not cover it you can find a repair provider online. David Millier Advance Camera Repair

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