I am using LG Viewty (KU990) and HP Pavilion laptop in Vista environment. Initially I was successful to install LG PC suite, and change and modify the folders as I want. But recently I have removed the programs and installed them again. Now after installation, in the connection wizard, I got KU990 is ready. When i want to synchronize, after some time, I am getting the following message.
A program is trying to access e-mail address information stored in outlook. If this is unexpected, cluck deny and verify your antivirus software is up-to-date. I clicked allow, the following message appeared:
Synchronisation failed, Fail to connect to the phone, Please check the COM port and connect in idle screen.
Some times synchronisation is successful, but when I click on contents, contact or messages, nothing is happening...
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Re: problem with connection wizard
Connect your device to your computer then go to Settings > Control Panel > System > Hardware(tab) > Device Manager > Ports > Disconect COM and connect back, this should refresh the COM connection anad work like before. good luck!
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Hi, My laptop is vista too, and I just had the exact same problem..
I tried like FOREVER and I even said, if this try doesnt work; i'm giving up, and then... it finally worked.. haha :) so, this is what I did.
(dont connect your phone yet but set your phone as data service) You open the program LG pc suite, and then click connection wizard > usb > and then here, you connect the both ends of the usb.. one end on your pc and the other on your phone, and then you press next. Hopefully it says something like Com Port Number and Phone Model. You click next and finish. So, now you are connected to the phone to your pc. To get photos to your pc, you click content. images. and copy and paste to where you like (pictures in your pc) and then your done :D this also goes to other files too :D
I hope this really helped because I just learned it few minutes ago and I was about to scream because I tried so many ways. Hope this helped and Good Luck :D
try these drivers www.pcleeds.com/drivers.html install the drivers then remove the cable from your phone goto settings connectivity and set you phone from data suite to mass storage then plug your usb back in the phone should now be found as a mass storage device
make sure the phone is on data transfer (in phone settings - connectivity - usb connexion) if your using the lg suite.... plug the phone in first (to USB cable) then start the pc suite ,, if nothing... try using the connection wizard thing ,, it will search for connected phones.
The CD that comes in the pack is does not work on Windows Vista. if you do not have Windows Vista, try to add the LG suite into your firewall (if you have one). You do that by goin into control panel and selceting firwall. Once done that go into setting then expectaions and then add a program. hope this helps.