1. Check if Imaging Devices is listed in device manager.
2. Uninstall and reinstall the webcam companion software.
Use the Arcsoft Webcam Companion Software to use the camera to capture videos and pics. Click on start and type Webcam Companion in the search bar and press the enter key.
This will open the webcam companion software, then click on the capture option to use the camera. If you want to use the camera with any messaging software such as Skype, Yahoo Messenger etc, it is required to close the Webcam Companion Software or any other web messenger software.
The camera can be used with a single application at one time.
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