Hi,
I believed this isue occurs because the IM application was not properly installed or corrupted or either the operating system of your PC is corrupted as well, so i suggest to manually install again the IM application on your PC and if it doesn't work reformat your operating system by installing the orginal disk driver again (ex. Windows xp, vista, windows 7).
you can go to www.download .com to download IM apllication
Testimonial: "thanks"
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