Question about HP PSC 1315 All-In-One InkJet Printer

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Printer message: Wrong print cartridge

I put in a new HP black cartridge, the printer worked fine for a few days, now it says Error Check cartridge, HP director toolbox says that this is the wrong cartridge. It is the correct cartridge. I've tried restarting and snapping the cartridge in again. Thanks for any help.

Posted by jackierifkin on

  • BlackBeemer Aug 20, 2008

    Same problem here catridge is in for a while and all of a sudden it gives this error

  • Anonymous Aug 21, 2008

    error light want go out and it say change ink ,but I did.

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Have any of you tried to uninstall and reinstall the printer? It's possible something this simple might just solve your problem. Let us know.

Posted on Aug 23, 2008

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I have a hp psc 1310 series printer and i can not find the site to check the ink levels. The book says to use the hp director on page 28.


Checking the ink levels A message will appear on the front panel display when the ink level for the print cartridge is low. The ink levels can also be checked through the HP Director on the computer. Checking the ink levels on a Windows computer
  1. From the HP Director , click Settings , Print Settings , and then click Printer Toolbox .
  2. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
Checking the ink levels on a Macintosh computer
  1. From the HP Director , click Settings , then click Maintain Printer .
  2. If the Select Printer dialog box opens, select the HP PSC, and then click Utilities .
  3. From the list, select Ink Level . The estimated ink levels appear for the print cartridges.

Oct 05, 2010 | Office Equipment & Supplies

2 Answers

Printer taking hours to make a print


Check if you are able to make a copy from the printer, it will clear if it is a hardware issue.
If it is hardware, then you need to check it by replacing the cartridge, revert back.

Apr 10, 2010 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

When we do a fax test, we get clear print; when we try to print documents nothing appears, altho it goes thru all the right sound motions


Sounds like your colour cartridge is empty. Fax test will pull from black only but documents sometimes use a combination of colours in order to print out black. I suggest checking your ink levels - instructions for windows;

Check ink levels
NOTE: If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
  1. Open the Printer Toolbox . There are two ways to do this:
    • Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
    • Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click Printing Preferences . Click the Services tab, then the Service This Device icon.
  2. The Printer Toolbox opens. Click the Estimated Ink Level tab. A cartridge may be running out of ink even if the graphic shows ink remaining (see the note at the start of this section). Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low Check ink levels

Mar 05, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

After changing printer cartridge, all printed pages have 3 black horizontal lines across the page about an inch apart.


It sounds to me that you need to run the clean print cartridges utility.

  1. Press the Setup button.
  2. Use the arrow keys to select Tools and then press the OK button.
  3. Select Clean Print Cartridge and then press OK . The device prints a test page.
  4. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
    1. Open the Printer Toolbox . There are two ways to do this:
    1. Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
    • If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
    1. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
    2. If above does not work, then remove the black cartridge, and olace it upside down in an area it won't be disturbed for an hour, then place it back in the printer, and print a test page. (This only applies to black cartridges)

    Oct 08, 2009 | HP OfficeJet 7310 All-In-One InkJet...

    1 Answer

    How to check ink levels


    to check the ink levels go to hp director in your computer START>ALL PROGRAMS> HP or HP DIRECTOR. Click on PRINTER SETTINGS>TOOLBOX. and then view the estimated ink level of the print cartridges

    Aug 31, 2009 | HP PSC 2175 All-In-One InkJet Printer

    2 Answers

    The printer acts like it is printing, but doesnt actually print


    uninstall ur printers driver and re-install it. This will deffinetly solve your problem but then also giving u a word of caution repair your windows Operating system. Its easy just put ur cd and do whatever it asks until repair comes and put it on repair option. your spool.exe is corrupt by virus

    Jun 16, 2009 | HP DeskJet F380 All-In-One Printer

    1 Answer

    Hp 7310 does notbrecognize new color printer cart.


    1. Press the Setup button.
    2. Use the arrow keys to select Tools and then press the OK button.
    3. Select Clean Print Cartridge and then press OK . The device prints a test page.
    4. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
    5. Open the Printer Toolbox . There are two ways to do this:
      • Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
      • If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
    6. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available.
    7. Discard or recycle the page that prints.
    If still having problems, swap out the cartridge.
    Hope this helps
    Regards

    Apr 19, 2009 | HP Officejet 7310 All-In-One Printer

    1 Answer

    Printer tells me to install new color cart. after i have put in new hp cart.


    Hi,

    1. Press the Setup button.
    1. Use the arrow keys to select Tools and then press the OK button.
    2. Select Clean Print Cartridge and then press OK . The device prints a test page.
    3. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
    4. Open the Printer Toolbox . There are two ways to do this:
      • Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
      • If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
    5. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
    6. Remove and re-insert, while the product is switched on.
    If still bad, swap out the cartridge.

    Hope this helps
    Regards

    Apr 19, 2009 | HP Officejet 7310 All-In-One Printer

    1 Answer

    Ink


    Normally when you install the print software you install HP Director or solution centre software that has a estimated ink staus monitor..from user manual

    Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. Tip You can also print a self-test report to see if your print cartridges might need to be replaced. For more information, see Print a self-test report. To check the ink levels from the HP Director (Windows) 1. In the HP Director (or HP Solution Center), click Settings, point to Print Settings, and then click Printer Toolbox. Note You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear. To check the ink levels from the HP Image Zone software (Mac) 1. In the HP Director (OS 9) or HP Image Zone (OS X), choose Settings, and then choose Maintain Printer. 2. If the Select Printer dialog box appears, select your HP All-in-One, and then click Utilities. 3. From the pop-up menu, choose Ink Level. The estimated ink levels for the print cartridges appear.

    Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges.
    Load letter, A4, or legal unused plain white paper into the paper tray.

    Press and hold the Cancel / Resume button and then press the Start Copy Color button
    The HP All-in-One prints a self-test report, which might indicate the source of the printing problem.

    Jan 12, 2008 | HP PSC 1510 All-In-One InkJet Printer

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