I have regular problem with this model as the paper is feedin in abnormal way sometimes. Now there is one paper got stuck inside the printer. i also have a sevee complaint that there are only one service centre at hyderabad whic is inconvenient to us to reach you as we are located at other part. We request you to set up new centres for service.
Due to the dust with paper u need to flick the paper & tap to remove the paper particles before loading the paper,s u need to get serviced once use vaccum to blow the dust on sensor paper feeding tray rack
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You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;
Codes - Toshiba 2860
Paper jam inside machine.
Paper jam near the fuser.
Paper jammed inside machine when power supply is switched on.
Front cover open while copying.
Paper jam near the aligning roller
Paper jam at stacking area in the ADU
Paper feeding jam at the ADU
Manual feeding jam
Paper jam from cassette 1
Paper jam from cassette 2
Paper jam from cassette 3
Paper jam from cassette 4
Paper jam from cassette 5
Paper jam from the LCF
Paper jam in transport route 1 (LCF)
Paper jam in transport route 2 (COPIER)
Paper jam in transport route 3 (ALIGNING)
Paper jam in transport route 4 (PFP)
Original feed jam in ADF
Original transporting jam in ADF
Original exiting jam in ADF
2nd original feeding jam
Paper jam before sorter
Paper jam in sorter
Sorter early arrival jam
Paper in sorter when power is turned on
Joint open jam while copying
Paper jam outside the sorter bin
Abnormal operation of the copier main motor
Abnormal operation of the PFP main motor
Abnormal operation of the ADU main motor
Abnormal operation of the ADU side motor
Abnormal operation of the ADU end motor
Abnormal operation of the upper cassette tray
Abnormal operation of the lower cassette tray
Abnormal operation of the PFP upper cassette tray
Abnormal operation of the PFP middle cassette tray
Abnormal operation of the PFP lower cassette tray
Abnormal operation of the LCF tray
Optics carriage initialize error
Lens initialize error
Mirror initialize error
Faulty exposure lamp
Easy set-up is failed
Developer material exists at the transfer separation adjustment
Faulty thermistor or heater
Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.
Sometimes the code will be shown if a paper jam has got stuck inside the heat unit, blocking the sensor.
try resetting the code with the following sequence:
Press: Clear, Density Select, Clear, Density Select, 14, Copy Button.
Hopefully the machine will reset. If not, it may be possible to reset a blown thermostat by pressing the button on the back (it pops out if it detects overheating). This should really only be carried out by an engineer.
open the printer from the top and see if anything is stuck their.it could be a very small piece of paper or maybe something solid.if it still says that it is jamed then go to the service centre.even if your warrenty has expired
First try to check the printer for any stuck or jam paper inside. Sometimes this one can cause abnormalities on the mechanical to work, and result giving a strange sound and may also can cause a damged on the unit.
Better to inspect and check it first. or better to call a printer tech to do it for you.
You do have a fuser problem. There are a set of stripper fingers that are supposed to keep the paper from wrapping around the heat roller. One of them may be damaged and is catching the paper. The Pressure roller can also cause problems if it is torn. You need to have the fuser looked at by a tecnician to determine the problem. Hope this helps.