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This item is a USB2.0 device. Older computers use USB1.0 and new computers USB3.0. Depending on your computer age, this may not be recognized. I suggest you make certain all USB device drivers are up-to-date.
That Opal's Easy Rip Software does not recognize Real Video format naturally. You may have to download a free program called Riva FLV Encoder to convert the Real Video files to AVI format. Once they are in AVI format, the Easy Rip software will recognize the file and convert them to your player. If you have lost your installation CD, you can get the Easy Rip software from: www.rcaopal.com
Turn your player on and go to settings. Scroll down the menu until you see "PROTOCOL" and switch it from MSC to MTP. Your computer will now recognize your device, and you will be able to add whatever you want to it.
Backup data by plugging mp3 player into pc, double-lclikcing my computer, double-clicking RCA logo, double-clicking Music folder, creating a temporary fodler on your desktop - drag files from music folder of RCA to temporary folder of your computer
Hold in the volume + button, and then reconnect to computer while holding in the volume + button, after 10-30 seconds of holding in volume +, a Found New Hardware Wizard should pop up.
Mine didn't recognize either, so what I did is go into the device manager, find the opal in the listings, double-click, disabled the device, re-enabled it, at which time it shows that there's a firmware error. I then re-installed the driver from the cd, unplugged the opal, plugged it back in, and for whatever reason, the computer then recognized the opal as a mass storage device, instead of a portable music player. The computer now sees it everytime, and all I have to do is drag and drop any files I want into the opal. Works like a charm. Hopefully RCA will provide an updated firmware program in the near future, but this might work for you for now. Good luck!
is the screen sai that the deice is connected to the pc??
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