Clear your Web browser's cookies and then restart your
Enter your Web browser's "Options" utility and
delete all cookies, then restart your browser, then try to load Hotmail again.
Cookies are files that store information on your computer.
Your Web browser constantly refers to the information as it
If an error has been stored in a cookie, it is possible that
this could prevent you from being able to log into Hotmail.
Go directly to the Windows Live website.
Though Hotmail addresses and the service itself still
exists, Hotmail has existed under the "Windows Live" banner of
products since 2007 with the release of Windows Vista.
If you're attempting to load Hotmail through Hotmail.com,
your browser may be having a hard time redirecting you to the new site.
Go to the Windows Live website (see Below) directly and try
to log in there.
Type your user name correctly. To log into your Hotmail
account you are going to need to type your full user name followed by
"@hotmail.com" into the "Windows Live ID" box on the site.
If you leave out the "@hotmail.com" part of your
email address, Windows Live will be unable to log you into your Windows Live
Type your password correctly.
Hotmail account passwords are case sensitive, which means
that capital letters are considered different from lowercase letters.
Make sure all letters that should be capitalized in your
password are (and those that shouldn't be capitalized aren't), and then click
"Sign In" to try to access your Hotmail account again.