HTC Droid Eris by Logo
Posted on May 25, 2011
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HTC eris screen is froozen! I tried soft reseting (taking battery out and restarting) and when I turned it back on it still is stuck on that. I tried hard resetting it and still froozen. How can I fix this now?

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  • Expert 86 Answers
  • Posted on May 25, 2011
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Joined: May 24, 2011
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Frozen Screen problem mostly occurs when one has recently updated the phone software.
If that's the case with you taking battery out should have helped.
Try resetting it this way.

> Turn the power off. Take the battery off and then re-insert it.
> Hold the Volume Down button
> Hold the Power button until the display turns on
> You are now presented with a menu that allows for Clear Storage.
> Select Clear Storage by pressing the Volume Down button
> Press and release the Power button to select
> Press Volume Up for Confirming your action.
>>> If you selected YES, the phone will reboot to its factory fresh state and would also wipe all 3rd party applications.

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1. Turn the G1 off. If it’s frozen on, take the battery out and put it back in the unit.
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The device should then reset again and the hard reset is complete.
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