I"d start by pressing the Caps Lock button on my keyboard to ask a question and use that key marked Shift to capitalize the first letter of a sentence and proper names.
Extension names are programmed in SYSTEM programming. Access to that is done from the phone connected to the first extension in your system, usually 101, with a system password. In a TA Series, it's program 604. In some others, it's program 004.
Carl
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