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Gateway laptop CD/DVD drive issues

Hi. Okay, so there's a couple of issues I'm dealing with. The first is that the DVD/CD drive door will only open right when the power is turned on. Any other time during usage and it is sealed shut and unresponsive. Although it accepts a CD and brings up the menu asking what I want to do with the CD, it will never perform the action. Further, when I insert a DVD, it will take two or three tries of powering on and off the computer to get it to play. Obviously the DVD drive is reading what is put in, but it is being extremely recalcitrant. Any ideas?

Posted by Usagi on


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Wouldn't hurt to clean the lens with a Q-tip and some rubbing alcohol. Sounds like a drive problem that not much will help aside from replacing the drive. They don't normally unseat themselves from the mainboard. Some however get cracks in the ribbon cables and work intermittently.

You can manually eject by going to My Computer and right clicking on the drive as well as check the properties are set to autoplay if that's what you like.

If you choose Explore you should be able to browse the contents.

If it says there is no disc in the drive or appears and disappears from the lineup it's messed up.

PS- You can use a bent paperclip and poke it in the emergency eject hole next to the button if all else fails. At least you don't have to keep restarting. Also make sure you discs are clean.


Posted on Aug 15, 2008


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The DVD-ROM drive will not open to release the DVD when the button is pushed on the drive. RESOLUTION:
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