Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

3 Answers

External Drive not recognized

My Book WD Premium Edition will not show up with a drive letter. Under disk management it is there and if I click on it it says it is connected and working properly. Without a drive letter I have no way of accessing it. I am running XP with a 2.0 usb. Can anybody help? I have an external drive case that works fine with a western digital 80gig drive. I switched the dirve with an 80 gig maxtor, jumper set as master from another computer. The problem I am having is that I do not see the external drive under My Computer even though when I right click on my computer,selected manage and disk management I do see the ext. drive without a drive letter assigned to it. Please help.
My operating system is xp professional serv pack 3.

Posted by Gushdv on

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3 Answers

tech expert12

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Check properly it would have turned into F or G drive.if not then you have

re install the software.thats the only option.

Posted on Aug 15, 2008

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Mark Gil

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You can try to right click on any part on your desktop screen then click New Shortcut then type F: , then check if now you can access the drive using drive F.

Hope that helps........

Posted on Aug 15, 2008

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Anonymous

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Is this a new drive which you have connected to the computer ?

Posted on Aug 15, 2008

  • Anonymous Aug 15, 2008

    Problem:

    If you delete a partition during Windows Setup, create a new partition
    using the new unpartitioned space, and then install Windows 2000 or
    Windows XP in the new partition, Windows Setup may change some of the
    drive letters (for other physical drives) on the computer.



    For example, assume you have a computer with one hard disk and two
    partitions, drive C and drive D, and a CD-ROM drive E. If you then
    delete the drive D partition during the Windows 2000 installation,
    create a new partition using the new unpartitioned spaced, and install
    Windows 2000 in the new partition, when Setup is finished you may find
    that Windows was installed on drive E and the CD-ROM drive has become
    drive D.



    Cause:

    This problem can occur if you boot from the Windows 2000 or Windows XP
    CD-ROM. When a partition is removed that holds a drive (logical or
    physical), Windows reassigns those remaining drives lettered after the
    deleted partition, and assigns the next available drive letter to the new partition.



    Resolution:

    To preserve existing drive lettering, delete and re-create the
    appropriate partition, and then restart Windows 2000 or Windows XP
    Setup (reinstall Windows). You can also delete and re-create a new
    partition outside of the Setup process, by using another operating
    system, by using the Windows 2000 or Windows XP Recovery Console tool,
    or by using a boot disk that contains partitioning software.



    More information on this issue can be found in the Microsoft Knowledge Base Article Q225025.

  • Anonymous Aug 15, 2008

    You can download disk-heal for free this will keep your hdd healthy

    http://www.luqsoft.com/diskheal/


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You have to find Disk Management under Administrative Tools.

In Windows XP you right-click My Computer, choose Manage, management console opens, and Disk Management is available in the tree on the left somewhere near the end.
You should plug in one of the HDDs - a new drive should appear there on the right, when you click the "Refresh" icon. Right click on this drive and select "Assign/change drive letter", and choose a drive letter, preferrably more towards the end of the alphabet (like W for example). When you are done the drive should appear on the list with the letter W, and you should be able to use it.
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Hi huix0018,

First thing you need to do is to determin if the drive is working or not.
Either the drive itself failed or it could be you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?
2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.


And Finally, Here is a link to get you the drives and utilities software for the Premium ES Edition. HERE!

I hope this helps and Good Luck!
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