Question about Envision Computers & Internet
You didn't provide a model for your Envision monitor, so I can provide specifics - but here's a few things to try: (1) Start an audio program on the computer (mp3, CD audio, movie, etc. (2) Disconnect the audio patch cable from the computer's speaker jack and plug in stereo headphones. Adjust the volume on the computer's audio control panel to set the volume. If you're not receiving any sound - make sure you're plugged into the speaker jack (this is often the green jack). If you now hear sound, continue to (3). If you are unable to hear any sounds - your problem is INSIDE the computer. More on this later. Continue to the next step. (3) Disconnect the headphones and try the audio patch cable between the computer and monitor again. Make sure you're using a stereo cable - it has 2 individual contact points on the plugs - mono cables have just two. Pay close attention to the jacks if more than one are offered on the monitor (some monitors have power output jacks, etc.). Select the "LINE IN" or "SPEAKER IN" jack on the monitor. Be sure the plugs are firmly seated into the jacks on both the monitor and computer. (4) Check the menu settings of the monitor to make sure that the speakers are enabled (or not disabled as the case may be).
if you were unable to hear audio in step (2) above, there is a problem with the audio circuit in the computer. Some things to check are: Is there a volume knob on the sound card that is turned to minimum? Are (all) the correct drivers installed for the sound card in control panel? Is the sound card enabled? Does the sound card have a problem indicated by an "x" or "!" on the icon in control panel? Many times, "uninstalling" the device in control panel and the "scanning for changes" to reinstall will solve the problem. Other times, it is an output device issue: Have you selected "Speakers" as the output (not HDMI or Digital Audio).
If still unable to get sound working, provide the Envision model number along with computer name & model or the sound card name and model. If the sound is built into the motherboard, provide the mother board name and model. With that info, it will be easier to get the info you need.
Hopefully, you got the sound working with the tips I provided above. Please rate my reply. Thanks.
Posted on May 23, 2011
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Posted on Jan 02, 2017
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