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I found one website that says the default access number for the DC12 is "6789" and according to page 76 of the administrators manual the "tools" access code is "11111" by default. You can find that manual here: http://download.support.xerox.com/pub/docs/DocuColor_12CP/userdocs/any-os/en/DocuColor12_Printer_Copier_System_Administration_Guide.pdf. If these two do not work then it is possible that the company which supplied the printer changed the code. If thats the case then you should contact the suppliers.
Definitely go with the 3300 (if you haven't already). It's one of the best B&W copiers Canon has ever produced. The 3300s still sold as refurbs by Canon in the US so parts will be around for them over there for quite a while yet.
This problem can only be cured by a Xerox engineer or by someone who has access to a Xerox laptop. You have to have a special program called AltBoot to be able to reload the software.
The only other way is to replace the SCSI hard drive in the ESS (network controller unit) with one that has been pre-programmed.
my friend its impossible to get a service manual.. becoz its only available in xerox engrs.. better u try third party service in ur local.. or if u geting any problem just mail or call me.. my id [email protected].. cell:00248795158.. all the best..