Question about Helio Ocean Cellular Phone

1 Answer

Screen blanking My year-plus old Ocean has been having problems with the screen lately. The screen blanks out. The device still functions normally, (i.e. calls, media use), I just have to know exactly how to navigate through my menus to do anything. I use the USB cord to charge it mostly, instead of the wall plug one. Also, I recently started using Samsung SBH500 headphones with it. The screen never gave me problems beforehand, so I figured I should mention it. For the first few days, it seemed to work when it felt like it, but for close to a week now, it's not been working at all. It has a backlight, but its just a gray screen. I pay for device protection, so I've all but accepted that I'll probably have to send it back and just get another, but I have a few hundred pictures, and I haven't recently synched my contacts, so there are a few things I'd like to do before sending it back. Do you know of any ways I could prolong complete screen failure, or some kind of temporary fix? Thanks for your time.

Posted by duezce on

  • 5 more comments 
  • Anonymous Sep 06, 2008

    Same thing here just under a year old w

  • mrfunkymunky Sep 07, 2008

    I've got the same problem, too. I have the device protection, but this is the only phone I have, and I'd rather not like to give it up for repairs. Any tips on fixing it would be great; I'd hate to have to get a new phone.

  • rosanna0282 Sep 19, 2008

    Dropped my phone and the same thing happened. Blank screen with a light in the back. Phone works fine, it's just the screen that's blank... Had this phone for less than a year too..

  • Anonymous Oct 06, 2008

    Same problem - didn't drop it. One way i get temporary clear screen is to call myself from another phone and "sometimes" it rings and clears the screen fro a while.

  • vero3031 Oct 14, 2008

    when turning on my devise it just starts blinking it does not load it stays freezing

  • pphat8 Nov 18, 2008

    has anyone tried paying for the solution thru this website? just curious if it worked?

  • Anonymous Jan 22, 2009

    Same issue here, had the phone since March 08, this morning the screen is either blanked out or unreadably dim when opened to the keypad, but bright as day and fine when closed or in qwerty. Maybe I can convince them to let me get an OZ2 for cheaper as a replacement ;-)



1 Answer


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Call Customer Care at 1-888-884-3546

I had the same problem. They told me that it is a hardware issue and therefore they can extend my (expired) warranty for six more months in order to cover the current situation and thus allow a replacement to be sent. Free.

They didn't specifically say they would send an Ocean, but I assume they will. I'll know in 3-5 business days.

Posted on Jan 12, 2009


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

3 year old 42in LG LCD TV scrren went blank

You will either have a fault with the inverter board which drives the backlights or a faulty backlight in the screen. If the problem is a backlight then a replacement screen is the only cure. One or the other is breaking down after it has been opn for a certain period of time, have an engineer call out & check with a tester if it is a screen problem.

Dec 19, 2009 | LG 42LC2D 42 in. LCD HDTV

1 Answer

We have a 25 year old zenith console, pretty old.. but still functional.. we noticed that the tv turns blank to a green screen... no picture just green color shown on the screen, then it will go back to...

Hi and welcome to FixYa,

Initially, your described problem indicates that one of 3 color drive transistors (for the green) has developed either a cold solder (most likely) or an intermittent internal fault (leak). These transistors (or in some cases a single power pack module/IC) are normally found on a small squarish PCB (printed circuit board) at the very rear of the picture tube (CRT). At times, the green blank screen would also have diagonal fine lines or would appear to be overly bright.

In some rare instances, it could be the chroma section (least likely) or in worst case scenario the CRT (cathode ray tube) itself that is faulty (hope not).

Check and perform preliminary visual or necessary inspection. Pls post back result(s). Good luck and Thank you for using FixYa.

Jan 18, 2009 | Televison & Video

1 Answer

ETrex Legend screen issue

Due to a new satellite launched this year, the WAAS is affected. Disable the WAAS, go to Garmin and download the latest software version FOR THIS UNIT. Install, enable WAAS and you should be good to go.
Let us know if this solved your problem. Thanks.

Nov 13, 2008 | Garmin eTrex Legend GPS Receiver

1 Answer

Blank screen with new batteries! TI-84 Silver Plus

ON, 2nd, [up] arrow to change the contrast. Works 99% of the time....

Oct 19, 2008 | Texas Instruments TI-84 Plus Silver...

4 Answers

Helio Ocean..blank screen

I managed to fix mine! It takes some doing and is probably not for the faint hearted. You have to disassemble the Ocean from the battery side, removing the qwerty keyboard, to gain access to the slider assembly.

Disassemble the slider (pay attention to the spring!) and clean all contacts and make sure all of the flex cables are seated completely. Mine was working OK the qwerty way, but was blank and/or garbled the long way. Now it works great!

Sep 09, 2008 | Helio Ocean Cellular Phone

1 Answer

Screen is blank


Feb 28, 2008 | Samsung SC-D353 Mini DV Digital Camcorder

2 Answers

Lg vx 8300

My screen goes blank from time to time and when I turn it off and turn it back on again, it seems to re-boot itself and is fine. However, I have never had this problem with any other phone and fear my phone may be dying. It is only 1 year old and worked fine for the first 8 months I had it. But the blank screen seems to happen more frequently lately. I don't think I will buy and LG again.

Jan 28, 2008 | LG VX8300 Cellular Phone

Not finding what you are looking for?
Helio Ocean Cellular Phone Logo

148 people viewed this question

Ask a Question

Usually answered in minutes!

Top Helio Cell Phones Experts

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers


Level 3 Expert

13434 Answers


Level 3 Expert

85239 Answers

Are you a Helio Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides