Question about Helio Ocean Cellular Phone

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Screen blanking My year-plus old Ocean has been having problems with the screen lately. The screen blanks out. The device still functions normally, (i.e. calls, media use), I just have to know exactly how to navigate through my menus to do anything. I use the USB cord to charge it mostly, instead of the wall plug one. Also, I recently started using Samsung SBH500 headphones with it. The screen never gave me problems beforehand, so I figured I should mention it. For the first few days, it seemed to work when it felt like it, but for close to a week now, it's not been working at all. It has a backlight, but its just a gray screen. I pay for device protection, so I've all but accepted that I'll probably have to send it back and just get another, but I have a few hundred pictures, and I haven't recently synched my contacts, so there are a few things I'd like to do before sending it back. Do you know of any ways I could prolong complete screen failure, or some kind of temporary fix? Thanks for your time.

Posted by duezce on

  • 5 more comments 
  • Anonymous Sep 06, 2008

    Same thing here just under a year old w

  • mrfunkymunky Sep 07, 2008

    I've got the same problem, too. I have the device protection, but this is the only phone I have, and I'd rather not like to give it up for repairs. Any tips on fixing it would be great; I'd hate to have to get a new phone.

  • rosanna0282 Sep 19, 2008

    Dropped my phone and the same thing happened. Blank screen with a light in the back. Phone works fine, it's just the screen that's blank... Had this phone for less than a year too..

  • Anonymous Oct 06, 2008

    Same problem - didn't drop it. One way i get temporary clear screen is to call myself from another phone and "sometimes" it rings and clears the screen fro a while.

  • vero3031 Oct 14, 2008

    when turning on my devise it just starts blinking it does not load it stays freezing

  • pphat8 Nov 18, 2008

    has anyone tried paying for the solution thru this website? just curious if it worked?

  • Anonymous Jan 22, 2009

    Same issue here, had the phone since March 08, this morning the screen is either blanked out or unreadably dim when opened to the keypad, but bright as day and fine when closed or in qwerty. Maybe I can convince them to let me get an OZ2 for cheaper as a replacement ;-)

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1 Answer

Anonymous

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Call Customer Care at 1-888-884-3546

I had the same problem. They told me that it is a hardware issue and therefore they can extend my (expired) warranty for six more months in order to cover the current situation and thus allow a replacement to be sent. Free.

They didn't specifically say they would send an Ocean, but I assume they will. I'll know in 3-5 business days.

Posted on Jan 12, 2009

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