Question about Palm Treo 500 Centro

2 Answers

Palm centro will not power up

My phone started doing a hotsync with out being prompted to do so. I tried to do a soft then hard reset, but now the phone will not come on at all. When plugged in to charge, red light just stays on. Any suggestions

Posted by redneckranch on

  • 13 more comments 
  • gsmith770 Aug 15, 2008

    Mine just started doing the same thing today...

  • Anonymous Aug 16, 2008

    same problem same specifics same day.. wth???

  • gsmith770 Aug 16, 2008

    Just a follow up...I spent about 45 minutes on the phone with
    ATT....they had no clue what the problem was with my
    phone....thankfully it was still under warranty, so they are sending me
    a replacement....

  • gsmith770 Aug 16, 2008

    Just a follow up...spent about 45 minutes on the phone with ATT...they
    went thru several troubleshooting steps, but nothing worked....they had
    no clue what the problem was...thankfully the phone is still under
    warranty so they are sending me a replacement ...

  • Anonymous Aug 18, 2008

    joining the group...second phone to do this hotsync thing. just got this one as the replacement less than a month ago. going to sprint tomorrow for another new phone. boo.

  • lgndry Aug 31, 2008

    My phone started doing a hot synch without being prompted to do so!

    I tried looking at my text messages and nothing! I tried doing a soft reset byt taking the battery out and puting it back into place and nothing!

    Now the phone wont turn on at all, besides the red light on!

    I tried plugging it to the charger and nothing!

    thried plugging it to the computer and nothing...

    what can I do??


  • shaunk82 Sep 06, 2008

    I have the same problem with my centro. It switched to the hotsync page and I couldn't switch to any of the other application. I then tried a soft reset by pulling out the battery and it will not power back on. This is ridiculous.

  • dpdancer5273 Sep 13, 2008

    hi, my palm is the same thing aqs the others. my phone randomly started hotsync without it being started to do so. i tried to restart my phone by taking out the battery and putting it back in now it wont even start up or blink and the red lights constantly on.


  • Anonymous Sep 15, 2008

    I was updating my music in ptunes. walked away from my computer and came back 5 minutes later. Phone was blank. all attempts to restart it failed. it will not power up. I plugged in to charger-it lights but the phone will not power up. very discouraging....anyone know how to get it to work?

  • Steamer71 Sep 15, 2008

    same hotsync problem. have not tried to reset.

  • maddonkey Sep 15, 2008

    Mine just started to do this, so i keyed it in google and it turns out i'm not the only one. i have been tinkering with it for about an hour with no luck. someone help!!!

  • ying fang Jan 16, 2009

    my pam centro cant make outside calls

  • xr7672 Jan 21, 2009

    i have the same problem im so upset i just renewed my contract in december and just one morning i was charging my phone when i went to diconnect it the hot sync was on my screen without me putting it and wouldnt let me acess nothing i took it to sprint store and they said it had liquid damage ********* it has never gotten wet now seeing all your stories i know it had no liquid damage its a common problem. i will go tommorow to the store and i will request a new phone.

  • beth_lynn820 Jan 24, 2009

    so my phone did the same thing last night. I went to the AT&T store and they gave me the help number to call... so I called them and they are sending me a new phone.
    QUESTION: If you did the same thing when your phone wouldn't turn on, called them and got them to send you a new one. Did it the new phone work, or do you think it is a problem with the battery?

  • Anonymous May 17, 2009

    I had the same problem. There is nothing that can be done. Return this piece of **** and get the Samsung Instinct S30.



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Hey i got a same problem too.......i think our software is gone. we need a new os.thank u

Posted on Sep 13, 2008



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One word: RIDICULOUS. My Centro randomly Hot Synced one night, and never worked again. I went to a Sprint tech 5 times, literally. I had the insurance coverage and they order me a new phone. When I picked up my new phone, the tech turned it on in front of me. I go home, charge it up and NOTHING. Went back down to Sprint tech. Sprint does not cover the battery of the phone, and they gave me my OLD battery with my new phone. The phone worked with the tech's battery though (?). They gave me a new battery, go home charge and...nothing happens again. Went back, they checked my charger, and everything looked fine, except they had no clue what was happening. I still have the phone that I can't sell because it has all my info in it.

In the end, I went to Verizon, and ate the $200 termination fee. I called Sprint and said fix my phone or eat the termination fee, and they gladly waived the term fee!! TRUE STORY. The grass is greener at Verizon. They help you save money on your plans, seriously! You may think this sounds like a Verizon commercial, but after 6 years with Sprint, I wish I made the move earlier, much earlier. Search the internet for loopholes on how to cancel your contract without paying! Good luck!!

Posted on Aug 29, 2008


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1 Answer

My centro is stuck on the hotsync. wht do i do?

You may need to reset your phone by doing a hard reset. Here is how:

Hard Reset

With a hard reset, all records and entries stored in your handheld are erased, except for the default or specimen databases predefined by the manufacturer (but see Extended Hard Reset below). Formats Preferences and other settings are restored to their factory default settings. You can restore any data previously synchronized with your computer during the next HotSync operation. If you're running OS 3.1 or earlier, and you're not using a third-party backup utility like BackupBuddy, you may need to reinstall your third-party applications.

To perform a hard reset:
  1. Hold down the power button on the front panel of the handheld.
  2. While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
  3. Release the reset button.
  4. When the logo screen appears on the screen, release the power button.
  5. When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press the upper half of the scroll button on the front panel of the handheld to complete the hard reset and display the Digitizer screen.
Pressing any other button instead of the upper half of the scroll button will perform a soft reset.

Aug 16, 2010 | Palm Treo 500 Centro

2 Answers

Hi my palm centro keeps over syncing over and over again. i would like to know how to fix it please.

Hello elmorenocali,

The hotsync information in the Centro User Guide is very thorough and is mainly in chapters 2, 10 and 12. I hope the user guide helps with the hotsync problem. Here is a download link for the Palm Centro User Guide:

If this solution is helpful please click a thumbs-up rating below.

Have a great day,

May 08, 2010 | Palm AT&T C/PHONE PALM CENTRO S64801

1 Answer

I have an black one and everytime I turn it on its asking for an password and I don't know it

Hello guccimane04,

A hard reset will unlock the Palm Centro But it will ERASE ALL of your data. If you choose to do a hard reset, the following procedure will work:

• Remove the battery cover on the back of the Palm Centro
• Remove the battery for a few minutes
• Press the power button when Reinserting the battery
• Release the power button after the Palm logo displays on the screen
* The hard reset erases all your data ! (Run a hotsync to retore the data) *

If this solution is helpful please click 'YES' by 'Was this helpful?' below.

Have a great day,

Jan 20, 2010 | AT&T Palm Centro Cell Phone - White

1 Answer

I'm having the same issue with my palm centro that everyone else seems to complain about (trying to HotSynch continuously). With all of these customers experiencing the same issues, surely there should be...

Hello shalen,

Make sure bluetooth is turned off and the usb cable is not connected. Then do the following:

•Tap the hotsync icon
•Notice the words 'Local | Modem' side by side on the screen
•Tap 'Modem'
•Select 'Standard Modem' in drop-down list
•Enter any phone number (eg. 800-525-6452 *this is a non-working number)
•Press the Home button

Now hotsync should stop trying to sync automatically. When you want to run a hotsync Tap on 'Local' in the hotsync screen.

If this solution is helpful please click a thumbs-up rating below.

Have a great day,

Jan 16, 2010 | Palm Treo 500 Centro

1 Answer

I have a palm centro how do u hard reset or whatever it is?


If you do a hard or soft reset you'll loose the data on the phone but not the sim.

You can find the manual here:

Refer to pages 225 for reset instructions..


Nov 07, 2009 | Palm Treo 500 Centro

2 Answers

Palm centro goes into hot sync mode


Sep 14, 2009 | Palm Treo 500 Centro

1 Answer

How do you do a master reset on palm centro cell phone?

Hard reset - remove battery, reinstall battery and hold down power button continuously as the "palm" screen loads and the black bar moves across the screen, release. The phone will then select a language and prompt for a reformat.

Aug 03, 2009 | Palm AT&T C/PHONE PALM CENTRO S64801

1 Answer

Palm centro wont boot

Do a reset. You will lose all items on you device.
Take battery out. Put it in and hold the power button on till you see the palm logo the second time. Release when you see the 2nd logo. It will prompt you for pressing up to delete and reset. Press Up. It will take some time to reset and reformat but please wait. 
After that your phone should come to the setup screen. I would hotsync after you setup to get your contacts  back.

Apr 25, 2009 | Palm Treo 500 Centro

3 Answers

Palm centro

Your battery sounds as though it is completely dead. When a phone uses an application like hotsync this will deplete your battery faster than anything else. My suggestion is this, take your phone to a dealer store and see if they have the Palm Centro model. Have them insert their model battery into your phone to see if your phone turns on. If it does, then you have eliminated the probable cause of not powering on. However, this will not resolve the issue about the auto sync issue which I suspect is depleting your battery. This may require an immediate hard reset, which sets your phone back to manufacturer setting and you lose all contacts and dowloads on phone. The reps should be qualtfied to do your hard reset for you. If your phone stops acting up you've solved your problem. if your phone continues to auto-sync you'll need to take it for repair. There is usually a fee if you do not have protection on the device.

Aug 06, 2008 | Palm Treo 500 Centro

2 Answers

Hard reset for a Cetnro Palm phone

take your battery out, then hold your on/off button WHILE putting your battery back in

Dec 09, 2007 | Palm Treo 500 Centro

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