Starts and stops
Assuming you are Windows based?
First disconnect all non essential devices, cords, internet connection, etc. Try rebooting normal. If that works try adding one thing at a time back to your computer, rebooting each time to test. If the initial test fails try rebooting in Safe mode.
If windows PC based, try booting to safe mode by tapping F8 as soon as the power is activated. Continue tapping until a menu appears....it should have Start in Safe Mode as a selection. If not find out the proper Start in Safe Mode for your OS. Safe mode operates your computer with the basics. If you can start in Safe Mode you might have a software issue. If you loaded something prior to failure, attempt to uninstall that software, or "Restore" your computer to a previous time.
If attempting to start in Safe Mode fails, attempt to start from a CD/DVD drive with a Windows Recovery disk or your original copy of the Windows program in your drive, (Normally your computer is set to first try downloading Windows from your Hard Drive. You have to go into you "boot menu" to change these directions. It varies by OS version but in most cases start tapping F12 on initial power up until you get a menu. You mouse is not usable. You must arrow up/down etc to move around. Depending on what you see concerning the "primary" drive or list of sequence of drives, you will more than likely see Hard drive or SATA. Write down what you have before changing anything. Change your primary boot up drive to be your CD/DVD drive and save your changes. Power off, insert your windows CD in your CD/DVD and power on. If windows boots up from your CD you probably have a bad or corrupted hard drive, or something in the associated circuitry, wiring? REMEMBER YOU HAVE CHANGED YOU BOOT MENU TO CD/DVD. YOU MIGHT NEED TO CHANGE IT BACK TO SATA OR YOUR HD DESIGNATION DEPENDING ON WHAT YOU DECIDE TO DO. It might be as easy as going to Fry's or another electronics place and purchasing a similar hard drive. Fairly easy to unplug, unscrew and replace. Watch for a "Master" "Slave" connector on the drive itself. Some of them had a little jumper. It has to be placed the same on your new drive. Of course if you replace the HD you will need to reload Windows first .(make sure you have a key code for windows) Then all your other drivers, and software. You will not have any of your old files unless you are able to retrieve them from the old drive. That recovery process is something for someone with advanced technical skills....if it is even possible. If you don't possess the skills to remove and replace the HD, pay someone to do it. They will probably also reload any software at the same time for nearly the same price.
Jan 05, 2013 |
HP dv9620us Notebook