Carriage Jam Error on HP Printer There is nothing much to do if you get a Carriage Jam error. We can give a try to solve it ( Usually carriage jam error results in Hardware failure ) Follow the instructions below to resolve Carriage Jam issue.
Turn off the printer.
Open the rear access door ( or duplexer )
Check for any bits of paper stuck, if so, remove them.
Open the front access door where you see the cartridges. Check for any paper pieces, if so, remove them.
Move the carriage manually 5-6 times from left to right.The carriage should move freely. ( Do not apply force )
If the Carriage does not move freely, try to remove the cartridges and close the rear and front access door.
Power on the printer and it will prompt you for missing cartridges.
Install the Cartridges.If it does not prompt you for cartridges missing, you will find Carriage Jam Error on the screen
This indicates the printer is faulty and needs repair
In any condition if you are not able to fix the issue, Contact HP ( 1-800-474-6836 ) If the printer is In-Warranty please contact HP for replacement. HP may charge for repair for Out of Warranty printer Regards,Ron Please rate this solution if it resolved your problem
I think the message is instructions, as in (1) open door
(2) clear carriage jam
(3) press enter
So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
If you can't find it using a bright light, try canned air.
The encoder strip may also be dirty, this causes the printer to believe that the carriage moves less than it actually does and tries to compensate by moving the carriage even further - slamming into the left side of the printer as a result.
Carefully leaning the encoder strip with a lint-free cloth wetted with luke warm water (it should not drip!) can fix this problem.
If the carriage stays in the middle of the printer and doesn't move, the carriage drive belt may be broken. Usually this is not replaced so the printer unfortunately has to be scrapped. But contact your local HP support for further advice.
Usually when the printer displays a carriage jam error the carriage assembly is jamming along the carrige path.
There may be something in the carriage path or the carriage shaft may need lubricating.
Check the area where the carriage is has stoped. There might be an obstruction visible.
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